MOHAMED HEFNY
Dubai
Summary
Dynamic leader with a proven track record at CH Carolina Herrera, adept in strategic thinking and relationship management. Excelled in business development, enhancing customer retention and sales performance through innovative CRM strategies and analytical decision-making. Successfully navigated challenges, fostering significant client relationships and operational improvements.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Development Manager
IGS, Integrated Gas Services
05.2024 - Current
- Developed and implement a successful business development strategy that increases customer retention through creation of CRM.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Creates and Implement a new strategic CRM system that covers more that 2700 Accounts generating 40M annual revenue.
Retail Area Manager
CH Carolina Herrera- UAE, Jordan, Dubai
04.2023 - 01.2024
- Managed and exceeded sales targets by developing and implementing effective sales strategies and promotions.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
- Built and strengthened cross-functional partnerships to improve sales success.
Senior Boutique Manager
CH Carolina Herrera - MCC
01.2022 - 03.2023
- Maintained a visually appealing store environment by adhering to company merchandising guidelines and standards.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
- Trained staff in sales techniques, resulting in improved team performance and increased individual targets.
- Created an engaging social media presence for the boutique, attracting new clientele via targeted marketing campaigns.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
Senior Boutique Manager
CH Carolina Herrera
12.2019 - 12.2021
Boutique Manager
CH Carolina Herrera
09.2015 - 11.2019
Assistant Store Manager
ZARA- AZADEA GROUP
02.2013 - 08.2015
Assistant Manager
ZARA- AZADEA GROUP
02.2011 - 01.2013
Sales Executive
ZARA- AZADEA GROUP
09.2009 - 01.2011
Sales executive
Salsa gift shop
01.2009 - 08.2009
Cashier
Zahran Markets
03.2008 - 01.2009
Education
Bachelor -
Low Alexandria University
01.2012
Skills
- Strategic Thinking
- Leadership
- Business Development
- Emotional Intelligence
- Customer Relationship Management
- Negotiations
- Decision-Making
- Account Management
- CRM Management
- Training and Development
- Quality Control
- Sales
- Performance Management
- Communications
Certification
- Managerial Development Program (2015)
- L1, L2 CAP (2018-2020)
- Exceptional performance (2020)
- Project management Fundamental (2023)
Languages
Arabic
English
Personal Information
- Date of Birth: 08/07/1989
- Nationality: Egyptian
- Driving License: Yes
Timeline
Business Development Manager
IGS, Integrated Gas Services
05.2024 - Current
Retail Area Manager
CH Carolina Herrera- UAE, Jordan, Dubai
04.2023 - 01.2024
Senior Boutique Manager
CH Carolina Herrera - MCC
01.2022 - 03.2023
Senior Boutique Manager
CH Carolina Herrera
12.2019 - 12.2021
Boutique Manager
CH Carolina Herrera
09.2015 - 11.2019
Assistant Store Manager
ZARA- AZADEA GROUP
02.2013 - 08.2015
Assistant Manager
ZARA- AZADEA GROUP
02.2011 - 01.2013
Sales Executive
ZARA- AZADEA GROUP
09.2009 - 01.2011
Sales executive
Salsa gift shop
01.2009 - 08.2009
Cashier
Zahran Markets
03.2008 - 01.2009
Bachelor -
Low Alexandria University
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