MOHAMED HELMY ALASKARY

Assisted in scheduling appointments, improving patient convenience and care coordination.

• Coordinated discharge procedures to ensure seamless transitions from hospital to home care.
• Conducted surveys amongst patients; gathered feedback regarding services provided at the facility.
• Provided emotional support to distressed patients, offering comfort during difficult times.
• Managed patient complaints, ensuring quick resolution and improved service quality.
• Trained new employees on hospital protocols, contributing towards efficient operations and teamwork.
• Enhanced patient satisfaction by addressing concerns promptly and effectively.

• Provided comprehensive product knowledge training to new employees, enhancing their confidence and performance on the job.
• Ensured compliance with company policies and regulations by conducting regular audits of team operations.
• Implemented performance metrics which improved overall customer service experience.
• Utilised CRM systems effectively to manage customer queries efficiently and accurately.
• Coordinated staff rota, ensuring optimal coverage during peak times.
• Facilitated productive team meetings to discuss targets and strategies for meeting them.
• Managed workflow to continuously exceed quality service goals.
• Trained staff on operating procedures and company services.

• Documented all phone interactions for record keeping and quality control purposes.
• Used persuasive selling techniques to promote company products and services successfully.
• Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
• Utilised multi-line telephone systems for efficient call handling.
• Facilitated positive customer experiences with attentive service.
• Resolved conflicts in a respectful manner, promoting a positive image of the company.
• Conducted market research surveys over the phone to gather valuable consumer insights.
• Fulfilled administrative duties such as filing, copying and faxing documents when required.
• Provided technical support for customer issues, demonstrating problem-solving skills.
• Streamlined communication with customers to understand needs better.
• Handled sensitive personal data responsibly whilst maintaining confidentiality.
• Handled customer queries focused on first-call resolution.
• Handled high call volumes with accuracy and efficiency for optimum productivity.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.

• Conducted regular department meetings to enhance team coordination and workflow efficiency.
• Supervised front office operations, ensuring smooth processes and high service standards.
• Managed hotel bookings to maximise room occupancy and revenue.
• Trained new employees on hotel policies and procedures for consistent service delivery.
• Assisted guests with queries, providing tailored customer service solutions.
• Coordinated with housekeeping to uphold room standards and guest satisfaction.
• Handled cash transactions accurately, maintaining precise financial records.
• Facilitated prompt luggage services by collaborating with bellboy team.