Mohamed Herek
Dubai,UAE
Summary
A purposeful customer experience and operations leader with over 16 years of proven success in the UAE market, delivering high-performance service excellence across complex, customer-centric environments. Renowned for building, mentoring, and leading high-impact teams that consistently elevate customer satisfaction, loyalty, and lifetime value. Expert in leveraging CRM platforms, performance analytics, and process optimization to design seamless customer journeys, drive strategic decision-making, and deliver measurable business growth.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
Account Manager - The Privilege Sector
Binghatti Developers - Center Of Excellence
Dubai, UAE
2025.06 - Current
- Resolved client issues promptly, ensuring high satisfaction levels.
- Established strong rapport with clients through ongoing communication.
- Managed business relationships to secure loyalty and long-term engagement.
- Leveraged extensive knowledge of luxury products to enhance client satisfaction.
- Coordinated effectively with finance department for account management.
- Assured timely delivery of products and services to meet expectations.
- Collaborated with sales team to achieve shared objectives.
Team Leader and deputy Assistant Manager CRM Operations
DAMAC DEVELOPERS
Dubai, UAE
2021.04 - 2024.04
- Streamlined workflows, resulting in 30% increase in team productivity.
- Mentored team members, achieving 20% rise in customer satisfaction ratings.
- Utilised Power BI for data analysis, identifying customer trends for targeted improvements.
- Fostered positive and inclusive environment to meet departmental objectives.
Team Leader - Customer Sales and Services
Emirates Airline - Skywards - VIP Operations
Dubai, UAE
2008.06 - 2020.12
- Led VIP customer service team at Emirates Skywards, surpassing customer satisfaction targets.
- Created innovative Tier status calculation method that generated significant revenue growth.
- Promoted continuous improvement initiatives by utilizing actionable feedback from team members.
- Enhanced productivity and reduced costs through effective resource allocation.
Senior Financial Accountant – Cost Controller
Kuwait Food Co. – AMERICANA
Sharjah, UAE
2007.06 - 2008.06
- Developed and implemented new financial policies to strengthen asset protection.
- Streamlined documentation and response processes, facilitating successful audits across 10 outlets.
Education
Bachelor of Commerce - Accounting, Cost Control: Accounting
Suez Canal University
Egypt 1999.01 - 2002.01
Skills
- Performance monitoring systems
- Conflict resolution aptitude
- Customer satisfaction assessments
- Multitasking efficiency
- Customer relationship management
- Team empowerment methods
- Issue resolution expertise
- CRM software expertise
Training
- Emirates Aviation College - Dubai
- Emergency Call center, Network Operations Crisis Management
Timeline
Account Manager - The Privilege Sector
Binghatti Developers - Center Of Excellence
2025.06 - Current
Team Leader and deputy Assistant Manager CRM Operations
DAMAC DEVELOPERS
2021.04 - 2024.04
Team Leader - Customer Sales and Services
Emirates Airline - Skywards - VIP Operations
2008.06 - 2020.12
Senior Financial Accountant – Cost Controller
Kuwait Food Co. – AMERICANA
2007.06 - 2008.06
Bachelor of Commerce - Accounting, Cost Control: Accounting
Suez Canal University
1999.01 - 2002.01