Summary
Overview
Work history
Education
Skills
OBJECTIVE
Certification
LANGUAGES
Timeline
Generic
MOHAMED HESHAM

MOHAMED HESHAM

Dubai,United Arab Emirates

Summary

Sales professional with two years in sales and six years in front office operations. Expertise in market development, account management, and revenue optimization. Proven track record in client partnerships, negotiations, and sales strategies that exceed targets. Dedicated to business growth and customer experience enhancement.


Overview

8
8
years of professional experience
1
1
Certification

Work history

Sales Executive

Dubai Marriott Harbour Hotel and Suites
, United Arab Emirates
11.2023 - 09.2025
  • Build and maintain client relationships to drive long stay, corporate and leisure group sales.
  • Generate new business through prospecting, networking, and market research.
  • Prepare and present sales proposals, contracts, and presentations.
  • Coordinate with marketing and operation to implement promotional campaigns.
  • Monitor sales performance, market trends, and competitor activities.
  • Deliver excellent customer service and client retention, representing the Marriott brand

Guests Experience Supervisor

Dubai Marriott Harbour Hotel and Suites
, United Arab Emirates
03.2022 - 10.2023
  • Managed front office operations as Duty/Night Manager
  • Oversee daily front office and guest services for smooth operation.
  • Lead and train staff to ensure excellent hospitality and customer service.
  • Manage guest feedback, complaints, and special requests effectively.
  • Resolved guest issues promptly to insure guest satisfaction, service standards and driving continuous improvement
  • Handled a various emergency situations

Front Desk Supervisor

The St. Regis Cairo Hotel
, Egypt
03.2020 - 03.2022
  • Oversee front desk operation, ensuring smooth check-in, check-out, and guest services.
  • Lead and train the front office team to deliver excellent customer service.
  • Manage guest inquiries, complaints, and VIP requests to ensure satisfaction and loyalty.

Front Desk Agent

Intercontinental Cairo City Stars Hotel
, Egypt
11.2018 - 03.2020
  • Manage check-in, check-out, reservations, and guest inquiries at the front desk.
  • Provide excellent customer service and hospitality, resolving guest needs and requests.

Butler (Pre-opening Team)

The St.Regis Cairo Hotel
, Egypt
09.2017 - 11.2018
  • Provide personalized butler service, including guest welcome, room setup, and special requests.
  • Assist pre-opening operation, ensuring service readiness and brand standards.

Education

Bachelor's degree - in Tourism and Hotels Management

Helwan University

Skills

  • Strategic Sales Planning: create and execute sales strategies for growth
  • Business Development: identify new markets and partnership opportunities
  • Client Relationship Management (CRM): build and sustain customer loyalty
  • Team Leadership: lead, train, and motivate sales teams
  • Negotiation and Closing Deals: secure profitable contracts
  • Market Analysis: monitor trends and competitor activities
  • Revenue Growth: achieve and exceed sales targets
  • Lead Generation: drive qualified leads through multiple channels
  • Sales Forecasting and Reporting: deliver accurate reports and metrics
  • Customer Retention: implement strategies for repeat business
  • Cross-Functional Collaboration: align with marketing and operations
  • Key Account Management: manage major clients for growth
  • Strategic Sales Planning
  • Business Development
  • Client Relationship Management
  • Team Leadership
  • Negotiation and Closing Deals
  • Market Analysis
  • Revenue Growth
  • Lead Generation
  • Sales Forecasting and Reporting
  • Customer Retention
  • Cross-Functional Collaboration
  • Key Account Management

OBJECTIVE

Seeking a challenging role as Sales Manager to apply expertise in strategic sales leadership, business development, and team performance, aiming to maximize market share, profitability, and client loyalty while upholding organizational excellence.

Certification

  • Train the Trainer Course, May 2025.
  • EMBARK Training Leadership Training, April 2025
  • Ready- Set - Sell Training, May 2024
  • Italian Language Course, Don Bosco Institute, 2011.
  • International Computer Driving License (ICDL), 2009.
  • Dubai Driving License



LANGUAGES

Arabic
Native
English
Fluent

Timeline

Sales Executive

Dubai Marriott Harbour Hotel and Suites
11.2023 - 09.2025

Guests Experience Supervisor

Dubai Marriott Harbour Hotel and Suites
03.2022 - 10.2023

Front Desk Supervisor

The St. Regis Cairo Hotel
03.2020 - 03.2022

Front Desk Agent

Intercontinental Cairo City Stars Hotel
11.2018 - 03.2020

Butler (Pre-opening Team)

The St.Regis Cairo Hotel
09.2017 - 11.2018

Bachelor's degree - in Tourism and Hotels Management

Helwan University

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MOHAMED HESHAM