IOS
Mohamed Hussein
Customer Experience & Quality Assurance Specialist
Dubai,DU
Summary
Authoritative Quality Assurance Coordinator with 4 years improving production outcomes and evangelizing for customer rights. Proven provider of actionable business intelligence and practical enhancement plans. Committed to discovering and eliminating weaknesses in manufacturing and development efforts.
Overview
3
3
Languages
2
2
Certifications
10
10
years of professional experience
Work History
Senior Quality Assurance Specialist
Teleperformance
Dubai
07.2017 - Current
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Provided product knowledge and soft skills training to keep employees familiarized with product trends and quality standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Senior Technical Support Specialist
Teleperformance
Dubai
11.2016 - 07.2017
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
International Flight Attendant
Onur Airlines
Jeddah, Saudi Arabia
04.2011 - 10.2016
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Answered passengers' questions and provided solutions to issues arising during flights.
Education
Bachelor of Commerce - Accounting
Alexandria University
Skills
Strategic Planning
Change Control Procedures
Audit Compliance
Budgeting and reporting
Personnel training and development
Customer Relations
Technical Support
Process improvement specialist
Staff Management
Behavior improvements
Certification
Six Sigma White Belt
Software
MacOS
Microsoft Office
Microsoft Windows
Timeline
Six Sigma White Belt
04-2018
Senior Quality Assurance Specialist
Teleperformance
07.2017 - Current
Senior Technical Support Specialist
Teleperformance
11.2016 - 07.2017
International Flight Attendant
Onur Airlines
04.2011 - 10.2016
Business Process Outsourcing (BPO), EDU Egypt Program
05-2009
Bachelor of Commerce - Accounting
Alexandria University