Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Mohamed Hussein

Mohamed Hussein

Customer Experience & Quality Assurance Specialist
Dubai,DU

Summary

Authoritative Quality Assurance Coordinator with 4 years improving production outcomes and evangelizing for customer rights. Proven provider of actionable business intelligence and practical enhancement plans. Committed to discovering and eliminating weaknesses in manufacturing and development efforts.

Overview

3
3
Languages
2
2
Certifications
10
10
years of professional experience

Work History

Senior Quality Assurance Specialist

Teleperformance
Dubai
07.2017 - Current
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
  • Provided product knowledge and soft skills training to keep employees familiarized with product trends and quality standards.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Senior Technical Support Specialist

Teleperformance
Dubai
11.2016 - 07.2017
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.

International Flight Attendant

Onur Airlines
Jeddah, Saudi Arabia
04.2011 - 10.2016
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Answered passengers' questions and provided solutions to issues arising during flights.

Education

Bachelor of Commerce - Accounting

Alexandria University

Skills

    Strategic Planning

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Certification

Six Sigma White Belt

Software

IOS

MacOS

Microsoft Office

Microsoft Windows

Timeline

Six Sigma White Belt

04-2018

Senior Quality Assurance Specialist

Teleperformance
07.2017 - Current

Senior Technical Support Specialist

Teleperformance
11.2016 - 07.2017

International Flight Attendant

Onur Airlines
04.2011 - 10.2016

Business Process Outsourcing (BPO), EDU Egypt Program

05-2009

Bachelor of Commerce - Accounting

Alexandria University
Mohamed HusseinCustomer Experience & Quality Assurance Specialist