MOHAMED IBRAHIM
Dubai,United Arab Emirates
Summary
Attentive and detail-orientated individual with focus on using medical training to build career foundation. Warm, compassionate and friendly communicator. Ready to apply thorough education and active listening skills to improve patient health and well-being.
Overview
5
5
years of professional experience
Work history
Wound care product specialist
Smartcare medical supplies
Dubai , UAE
08.2023 - Current
- Guaranteed product conformity to match user needs and specifications.
- Maintained internal service documentation to guide maintenance and troubleshooting.
- Presented at sales meetings, using enthusiasm and product expertise to generate interest and close sales.
- Produced and maintained technical files related to wound care products.
- Helped to increase positive customer feedback through attentive and trusted customer support.
- Assisted development, enhancement and lifecycle of products in line with company's established processes and priorities.
- Delivered prompt and professional customer service in line with SLAs.
- Delivered and adapted training to meet users' needs.
- Demonstrated product uses, functionality and benefits to new and prospective clients.
- Resolved product issues within target timeframes for prompt customer service.
- Attended to ongoing service and maintenance requests, meeting KPI targets including user satisfaction.
- Analysed product issues to diagnoses cause of malfunctions or sub-optimal performance.
Hospital pharmacist
Ain Shams university hospitals
Cairo, Egypt
05.2023 - 07.2024
- Stored medicines and hospital supplies safely and securely.
- Provided information on drug expenditure, offering practical insights to reduce costs whilst maintaining outstanding clinical practice.
- Stayed up-to-date on pharmacy regulations, treatments and developments in research and design, continuously improving professionally.
- Discussed treatment options with patients, family members and other medical staff.
- Generated guidelines to instruct safe storage, administering and disposal of drugs.
- Collaborated with medical staff to prevent or mitigate issues and address contraindications.
- Worked with multidisciplinary teams across departments to provide comprehensive clinical service for patients.
- Responded to queries regarding dosages, indications and drug availability, communicating clearly with patients from range of backgrounds.
- Advised on most appropriate form of medication based on effectiveness and patient preference.
- Monitored pharmacy inventory, promptly reordering low-stock supplies to prevent stock-outs.
- Contributed to positive treatment outcomes, providing high-quality medication advice and patient counselling.
- Dispensed and procured medicinal products and supplies used in hospital setting to meet daily demand.
- Addressed questions, queries or concerns expressed by hospital workers and members of public.
pharmacy manager
Osama Abdelmonaem
Cairo, Egypt
07.2021 - 03.2023
- Supervise team of 9 pharmacy staff members
- Hire and train new pharmacy personnel
- Provide guidance and mentoring to staff members who wished to obtain further qualifications
- Liaise with physicians and patients to ensure proper dosage and lack of adverse drug interactions
- Counsel patients on proper use of medication and potential side effects
- Fill and dispense prescriptions
- Increase sales and customer satisfaction by optimizing filling process to reduce wait times
- Promote pharmacy services to patients and medical providers
- Create information campaign about availability of new medication types and immunizations
- Manage inventory
- Ensure compliance with all applicable laws and regulations
- Prepare for insurance audit and interface with auditors
Pharmacist
Amr Emam pharmacy
Cairo
11.2019 - 05.2021
- Enter orders for prescriptions
- Communicate with healthcare providers about prescriptions
- Monitored and reviewed prescriptions for potential issuessuch as errors and interactions with other prescribed drugs onrecord
- Educated customers about how to properly take themedication and about possible side effects
- Worked with other pharmacy teammembers to provide quickand high-quality service.
Education
Bachelor of pharmaceutical sciences -
Egyptian Russian University
Skills
- Microsoft office
- Social media marketing
- Customer-focused
- Communication skills
- Data recording
- Test analysis
- Inspection reports
- Teamwork
- Prescription monitoring
- Drug stability
- Pharmacy procedure and
- Operation
- Technical documentation
- Medication applications
Interests
photography and Editing
Graphic design
Travelling
Football
Languages
Arabic
Native
English
Upper intermediate
Timeline
Wound care product specialist
Smartcare medical supplies
08.2023 - Current
Hospital pharmacist
Ain Shams university hospitals
05.2023 - 07.2024
pharmacy manager
Osama Abdelmonaem
07.2021 - 03.2023
Pharmacist
Amr Emam pharmacy
11.2019 - 05.2021
Bachelor of pharmaceutical sciences -
Egyptian Russian University
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