Marwa SeedAhmed
Administrative Officer & Customer Service Specialist
Dubai
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Deal DWC LLC
2024.04 - Current
- Tracked shipment deadlines, maintained documentation, and updated stakeholders on progress.
- Collaborated with department heads for strategic planning, ensuring alignment with logistics goals.
- Organized filing system for easy access to shipment, inventory, and compliance records.
- Monitored budgets, tracked expenditures, and identified cost-saving opportunities.
Customer Service Representative
Nejoum Aljazeera - Auto Shipping
2023.06 - 2024.03
- Improved call resolution time by 15% by efficiently addressing customer inquiries related to shipments and deliveries.
- Boosted customer satisfaction through strategic collaboration with logistics team leads.
- Reduced call handling time by 20% with an organized system for accessing shipment and customer records.
- Increased customer loyalty by resolving complaints with empathy and providing accurate shipment information.
- Enhanced customer satisfaction by 20% by promptly addressing concerns and managing high-stress situations professionally.
Office Manager
N Plus Group
2020.07 - 2023.05
- Assisted the General Manager by managing schedules, coordinating meetings, and preparing basic reports.
- Handled administrative tasks, including maintaining office supplies, managing correspondence, and organizing company records.
- Facilitated communication between departments and the General Manager, ensuring smooth workflow.
- Monitored office expenses, tracking expenditures and assisting in identifying cost-saving opportunities.
- Coordinated logistics for company events, travel arrangements, and meetings, ensuring all details were handled efficiently.
Education
Postgraduate Diploma - Business Administration
National University
Khartoum, Sudan 2001.04 -
Bachelor of Science - International Relationship And Diplomatic Studies
National University
Khartoum, Sudan 2001.04 -
Skills
Office Administration
Microsoft Excel
Proficient in ERP System
Documentation and Recordkeeping
Inbound phone call handling
Report Development
Team Collaboration
Timeline
Administrative Coordinator
Deal DWC LLC
2024.04 - Current
Customer Service Representative
Nejoum Aljazeera - Auto Shipping
2023.06 - 2024.03
Office Manager
N Plus Group
2020.07 - 2023.05
Postgraduate Diploma - Business Administration
National University
2001.04 -
Bachelor of Science - International Relationship And Diplomatic Studies
National University
2001.04 -
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