MOHAMED IBRAHIM
Sharjah
Summary
Experienced aviation management professional with a proven track record in overseeing airline operations and ensuring adherence to safety standards. Dedicated to delivering exceptional passenger experiences, excels in fostering team collaboration and driving operational efficiency. Adaptable to changing needs, effortlessly navigates through challenges and maintains high standards in service delivery. Recognized for strong leadership skills, problem-solving abilities, and commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Officer
Airport Passes - Meet & Assist Hospitality Company
04.2024 - Current
- Collaborated with various airport departments to address and fulfill special requests from VIP passengers, improving service quality and client satisfaction
- Facilitated communication between passengers, ground staff, and airline representatives to ensure smooth operations and high customer satisfaction.
- Provided passengers with information on flight status, airport amenities, and travel regulations, ensuring they were informed and prepared.
- Leveraged in-depth knowledge of international airport codes (IATA/ICAO) to optimize booking procedures, manage flight schedules, and boost operational efficiency.
- Handled an average of 30 incoming calls, emails, and faxes daily from customers.
Customer Service Supervisor
HMS Host Airport Hospitality Company
01.2024 - 04.2024
- Supervised daily operations of hospitality department, overseeing team of staff members.
- Implemented efficient workflows and organized staff schedules to optimize service delivery.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Provided exceptional customer service at airport , addressing passenger inquiries and concerns.
- Collaborated with cross-functional teams to resolve operational challenges and enhance overall customer experience.
- Contributed to development and implementation of improved policies, regulations and procedures.
Ground Operations Agent
Swissport International LTD
07.2023 - 10.2023
- Coordinate and oversee aircraft arrival and departure activities, including loading and unloading passengers, baggage, and cargo in compliance with safety and security protocols.
- Proficient in managing and operating DCS software for efficient flight check-in, boarding, and baggage handling processes.
- Conduct pre-flight and post-flight inspections of aircraft to ensure they are ready for departure and arrival.
- Applied extensive knowledge of aviation terminology to streamline communication between flight crews, air traffic controllers, and ground staff, improving operational efficiency and accuracy.
- Assist passengers with boarding, deplaning, and resolving any customer service issues or inquiries.
- Monitor and update flight information systems to provide accurate and timely information to passengers and airline personnel.
Team Member
HMS Host Airport Hospitality Company
04.2023 - 07.2023
- Completed opening, closing and shift change tasks in full to promote store efficiency.
- Drove team success by completing allocated tasks quickly and accurately.
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
Operations Officer
Repark Supply Chain Ltd
10.2022 - 04.2023
- Kept detailed records of incoming and outgoing stock for diligent supply management.
- Monitored incoming materials' order statuses to enable timely onward processing.
- Ensured clear, orderly organization of pallets, ready for prompt loading and distribution.
- Managed stock by serial number for clear, easy-to-navigate storage systems.
- Expedited deliveries, verifying shipping estimates to support timely delivery of customer orders.
- Entered data and generated reports through company ERP system, supporting consistent production with minimal backlogs.
Education
Master of Science - Air Transport Management
De Montfort University
Leicester, England 02-2023
Bachelor of Technology - Aeronautical Engineering
BSA Crescent University
Chennai , India. 02-2021
Skills
- In-depth knowledge of DCS operations
- Expert in aviation terminology
- ICAO Compliance
- Aircraft operations procedures
- Security regulations
- Understanding of Airline Products
- Aircraft emergency protocols
- Flight records management
- Knowledge of Airport Codes
Certification
Trained and Certified from Swissport International ltd for RYAN AIR UK.
- RYAN AIR OFFICIAL GROUND OPERATION AGENT
- FIRE AND SAFETY AWARENESS
- HUMAN FACTORS
- BORDER SECURITY AWARENESS
- DATA PROTECTION
- DANGEROUS GOODS
- CYBER SECURITY AWARENESS
- MANUAL HANDLING AWARENESS
- CODE OF CONDUCT
Software Knowledge
- Departure Control System
- World Tracer System
- MS-Tools
- Google Form
- Excel
Timeline
Operations Officer
Airport Passes - Meet & Assist Hospitality Company
04.2024 - Current
Customer Service Supervisor
HMS Host Airport Hospitality Company
01.2024 - 04.2024
Ground Operations Agent
Swissport International LTD
07.2023 - 10.2023
Team Member
HMS Host Airport Hospitality Company
04.2023 - 07.2023
Operations Officer
Repark Supply Chain Ltd
10.2022 - 04.2023
Trained and Certified from Swissport International ltd for RYAN AIR UK.
- RYAN AIR OFFICIAL GROUND OPERATION AGENT
- FIRE AND SAFETY AWARENESS
- HUMAN FACTORS
- BORDER SECURITY AWARENESS
- DATA PROTECTION
- DANGEROUS GOODS
- CYBER SECURITY AWARENESS
- MANUAL HANDLING AWARENESS
- CODE OF CONDUCT
Master of Science - Air Transport Management
De Montfort University
Bachelor of Technology - Aeronautical Engineering
BSA Crescent University
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