Mohamed Ibrahim
Cairo,Egypt
Summary
Experienced Food and Beverage Manager with a knack for elevating guest experiences and streamlining operations. Leveraged leadership skills to boost team morale and improve service quality. Successfully implemented a new training program, resulting in higher staff retention and customer satisfaction.
Ambitious student eager to take accountability for a high-value hospitality role. Demonstrates strong judgment, sound critical thinking, and a history of creative problem-solving in high-pressure environments.
Organized and dependable Assistant Food and Beverage Manager with 20 years of experience. Successful at managing multiple priorities with a positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work history
Assistant food and beverage manager
Fairmont Clock Royal Tower
Makkah, Saudi Arabia
2024.04 - Current
- Managed food and beverage operations for smooth restaurant services.
- Coordinated with the culinary team for menu planning; enhanced meal quality.
- Ensured high levels of customer satisfaction through excellent service.
- Developed, implemented, and reviewed operational procedures for best results.
- Developed, implemented, and reviewed operational procedures for best results.
- Resolved customer complaints swiftly; fostered a positive dining environment.
- Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Sourced products locally for improved cost-efficiency and sustainability.
Outlets Manager
Fairmont Clock Royal Tower
Makkah, Saudi Arabia
2022.05 - 2024.04
- Fostered an inclusive team culture, improving overall staff performance.
- Increased customer satisfaction by implementing effective outlet operational strategies.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Managed staff rosters for optimal productivity and efficiency.
- Delivered exceptional service standards with rigorous training programmes.
- Developed strong relationships with customers through excellent communication skills.
All Day Restaurant and Main Lounge Manager
Fairmont Clock Royal Tower
Makkah, Saudi Arabia
2019.04 - 2020.04
Turkish, Indian, and Asian Restaurants Manager
Fairmont Clock Royal tower
Makkah, Saudi Arabia
2017.04 - 2018.04
Saudi & Lebanese Restaurants Manager
Fairmont Clock Royal Tower
Makkah, Saudi Arabia
2017.04 - 2018.04
IN Room Dining Manager
Fairmont Clock Royal Tower
Makkah, Saudi Arabia
2016.05 - 2017.04
Outlet Manger - Saigon Restaurant & Lounge
Fairmont Nile City
Cairo, Egypt
2014.01 - 2016.01
Assistant Manager on Charge -Saigon Restaurant
Fairmont Nile City
Cairo, Egypt
2012.01 - 2014.01
Supervisor - Saigon Restaurant
Fairmont Nile City
Cairo, Egypt
2009.01 - 2011.01
Waiter - All Day Restaurant
Fairmont Nile City
Cairo, Egypt
2008.05 - 2009.01
Waiter - All Day Restaurant and Asian Restaurant
Le Meridian Resort & Resort (Opening Team )
Dahab / Red Sea, Egypt
2007.07 - 2008.01
Bartender - Lobby Bar, Swimming Pool Bar and Beach
Sultan Bey Hotel & Resort
Al Gouna - Hourghada / Red Sea, Egypt
2005.10 - 2007.07
Education
Master of Business Administration - Hospitality and Tourism
EIU - European International University
Paris - France 2025.01 -
Hospitality and Tourism
British Academy ILLI
Cairo / EgyptSkills
- Event planning experience
- Communication proficiency
- Pricing strategy formulation
- Quality assurance mastery
- Decision-Making expertise
- Budgeting proficiency
- Financial reporting acumen
- Complaint handling expertise
- Events catering
- Time management mastery
- Micros pos familiarity
- Cost-reduction strategies
- Food Hygiene Certification
- Staff training and recruitment
- Menu development collaboration
- Food menu enhancement
- Food allergen management
Timeline
Master of Business Administration - Hospitality and Tourism
EIU - European International University
2025.01 -
Assistant food and beverage manager
Fairmont Clock Royal Tower
2024.04 - Current
Outlets Manager
Fairmont Clock Royal Tower
2022.05 - 2024.04
All Day Restaurant and Main Lounge Manager
Fairmont Clock Royal Tower
2019.04 - 2020.04
Turkish, Indian, and Asian Restaurants Manager
Fairmont Clock Royal tower
2017.04 - 2018.04
Saudi & Lebanese Restaurants Manager
Fairmont Clock Royal Tower
2017.04 - 2018.04
IN Room Dining Manager
Fairmont Clock Royal Tower
2016.05 - 2017.04
Outlet Manger - Saigon Restaurant & Lounge
Fairmont Nile City
2014.01 - 2016.01
Assistant Manager on Charge -Saigon Restaurant
Fairmont Nile City
2012.01 - 2014.01
Supervisor - Saigon Restaurant
Fairmont Nile City
2009.01 - 2011.01
Waiter - All Day Restaurant
Fairmont Nile City
2008.05 - 2009.01
Waiter - All Day Restaurant and Asian Restaurant
Le Meridian Resort & Resort (Opening Team )
2007.07 - 2008.01
Bartender - Lobby Bar, Swimming Pool Bar and Beach
Sultan Bey Hotel & Resort
2005.10 - 2007.07
Hospitality and Tourism
British Academy ILLI