Mohamed Ibrahim Baioumy

Responsible for all aspects of Five Guys' Restaurant Technology in the Middle East region.

• Provide vital support to the company's operations in Europe and APAC teams as well.
• Responsible for overseeing all IT aspects of new store openings of franchisee stores.
• Support franchisee onboarding and follow-up with international partners on successful delivery.
• Drive (IT) projects to completion.
• Serves as the IT Project Manager for delivery

integration, digital signage, Click&Collect app, geo-

fencing, payment terminal integration, soft- and

hardware upgrades, migrations.

• Establishes, grows and maintains relationships

between franchisees and NCR/Oracle and other

international partners

• Reviews and manages menu-maintenance requests
• Drives the International IT Operating Model in the assigned area(s).
• Evaluated emerging technologies for potential integration, aligning with organizational goals and objectives.
• Manages the ticketing system (Zendesk) for internal
  and external customers

Projects:

• Aloha POS Upgrade to latest version for Five Guys stores in 18 countries
• EFT integrations for KSA and Kuwait
• Self-ordering kiosks for KSA

Work as part of Restaurant Technology team on installation, configuration, and support of various systems across Americana UAE stores (550+ store for the brands: KFC, Pizza Hut, Hardees, Krispy Kreme, TGI Fridays).

• Led the RT support team across Americana UAE, Oman and Qatar.
• Install, configure, and support following systems solutions in stores:

o NCR Aloha POS

o EFT (electronic fund transfer) integration components

o Self-ordering kiosks

o Backend data maintenance system (CFC)

o Remote deployment and management system (NCR Command center system: CMC)

o Delivery system (NCR SDM system)

o Third parties’ integrations with POS system

o Kitchen system (NCR KDS)

o Aloha Service Admin (NCR RAL)

• Troubleshoot system and software problems and implementing resolutions, Including Hardware and software.
• Plan and do mass upgrade of systems installed in stores.
• Communicate with software vendors to report system issues, and coordinate for various software implementation/upgrade.
• Train and supervise new team members, and document troubleshooting and resolution steps.
• Initial testing of new Hardware/Software and prepare UAT environments for QA team.
• Configure stores settings and menus updates.
• Support for other restaurant technology teams in other countries.

Projects:

• Aloha POS Upgrade
• Build KFC lebanon Aloha QS database.
• Build TGI ( UAE, KSA , Qatar , Egypt) Aloha TS database.
• Build Pests UAE Aloha QS database.
• EFT (electronic fund transfer) integrations between Aloha POS and FAB and Mashreq banks.
• Self-ordering kiosks
• Carhop Tablets implementation

Work as part of Restaurant Technology team on installation, configuration, and support of various systems across Olayan UAE stores (120+ for brands: Burger King, Texas Chicken, BWW UAE and Oman), and support UAE call center.

Duties and Responsibilities (Stores):

• Install, Maintain, configure, and support the following:

o Network Connection, Internet Service.

o Firewall Devices.

o POS System/ Aloha Software Package.

o Delivery system.

o BOH PCs and Printers.

o 3M & HME Drive Thru Systems.

o Windows Group Network.

o Office Applications Including Mail Setup.

o Antivirus.

o Kitchen Minder Configuration/Connectivity.

o CCTV system.

• Manage stores settings and menu updates.
• Provide field, remote and on call support 24/7.
• Apply preventive maintenance schedules.

Duties and Responsibilities (Call Center):

• Maintain connectivity between Call Center and stores, and with Avaya telephony system.
• Backup call center database.
• Monitor system performance.
• Communicate with software vendors to report system issues, and coordinate for various software implementation/upgrade.
• Upgrade Call Center systems.
• Working on integrations with online ordering partners (Talabat, Texas mobile app).
• Testing new software versions.
• Install and support required software solutions for Call Center users.
• Install, configure, maintain, and support Call Center PCs and Printers.
• Provide on-site, remote, and on-call support 24/7.

Work as part of Restaurant Technology team on installation, configuration, and support of various systems across Olayan Egypt stores (22 stores for brands: Burger King, Texas Chicken).

Duties and Responsibilities: -

• Install, Maintain, configure, and support the following:

o Network Connection, Internet Service.

o Firewall Devices.

o POS System/ Aloha Software Package.

o Delivery system.

o BOH PCs and Printers.

o 3M Drive Thru Systems.

o Windows Group Network.

o Office Applications Including Mail Setup.

o Antivirus.

o Kitchen Minder Configuration/Connectivity.

o CCTV system.

o UPS Systems

o Catering Events Devices /System

• Manage stores settings and menu updates.
• Provide field, remote and on call support 24/7.
• Apply preventive maintenance and backup schedules.