MOHAMED IMRAN

Accountant:

• To develop the financial management of Business Units to ensure the business has the necessary support, direction & controls to meet
  current & future demands.
• Preparation of various types of financial statements and schedules like Bank Reconciliation Statements, Income Statements, Balance Sheet, Cash Flow Statements, Debtors aging analysis etc.
• Preparing documents like Invoices, Quotations, Purchase Orders, Delivery Notes, etc.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Evaluated and improved financial records to make important business decisions.
• Update accounts receivables and payables and perform reconciliation
• Reviewed business operations and obligations to help organization function at acceptable level.
• Receives and process all sales orders and prepare/settle invoices for all suppliers
• Maintain inventory report
• VAT Filing
• Preparation of employees daily attendance report
• Payment follows up for receivables from clients
• Maintain Payroll through WPS
• Recording Expenses of the company Auditing & processing all petty cash voucher & cash fund at the end of each month
• Depositing daily cash and cheques to the bank and making cash report
• Responsible for Year-end closing of Financial Statements.
• Reconciled accounts and reviewed expense data, net worth, and assets.

Administrator:

• Supervising administrative staff and dividing responsibilities to ensure performance
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Entrusted to manage office in supervisor's absence
• Customer Service Representative
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Preparation & submission of required documents for CICPA (onshore & offshore) gate pass for employees and labors
• Air Ticketing for all staff
• Looking after allocation job for PRO for new visa, visa renewal and visa cancellation by collecting and submitting the required
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Vendor registration for government & private companies.

• Ensuring good customer service and professional etiquette in handling of all calls
• Analyze the requirements of the customer and give out proper solutions
• Escalating and resolving areas of concern raised by customers and providing after sales service
• Handled inbound customer service complaints and questions from a variety of customers
• Follow up customer calls when ever necessary
• Educated customers about billing, payment processing and support policies and procedures.
• Established trusting relationship with customers
• Promoted available products and services to customers during service, account management, and order calls.
• Document all call information according to standard operating procedures
• Using questioning and listening skills that support effective telephone communication to identify caller needs.

• To ensure achievement of target and performance
• Handled team in order to achieve daily targets in the absence of the Team leader
• Trained and mentored junior staff on customer service strategies and techniques.
• Trained and supported new team members, maintaining culture of collaboration.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Identify and escalate issues to supervisors.

• Maintaining company accounts and reconciling the cash & sales at the end of the day
• Monitoring the inward as well as outward sales and managing the stock level with the distributor
• Maintains general ledger by transferring subsidiary accounts; preparing a trial balance, reconciling entries.