Mohamed Issam

• Operations Management: Directed daily operations across five branches, with over 160 employees, ensuring policy adherence and high-performance standards.
• Performance / System Development : Planned and executed an integrated tourism system for enhanced service delivery, Conducted regular performance reviews, and developed improvement plans.
• Regulatory & Safety Compliance : Ensured compliance with HSE regulations.
• Supply Chain, Warehouse Coordination : Tracked and managed shipments from local and international sources for efficient inventory management, and led initiatives to enhance warehouse operational efficiencies.
• Solar System Installation: Designed and maintained solar power systems for efficient green energy solutions, Conduct testing and connection of engines on stand-alone systems to guarantee optimal performance and safety.
• Personnel and Business Process Optimization Planning: Planned resources for operational exercises for responsive personnel and Implemented processes for long-term success and increased profit margins.
• Customer Service Management : Resolved customer complaints to enhance satisfaction and loyalty.
• Target Achievement &Sales Reporting: Consistently met and exceeded business targets, Compiled and presented detailed sales reports to drive informed decision-making.
• Team Communication Enhancement : Established effective communication channels to reduce miscommunication and fostered a collaborative work environment to enhance productivity.
• Documentation Processing : Managed documentation and maintained accurate records.
• Meeting Participation and Process Improvement : Contributed to new practices for operational efficiency.
• Hiring planning: Led hiring, onboarding and training of new hires to fulfill business requirements.
• Risk Managements: Analyze data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

• Investigate waste heat recovery in heat pipe exchanger
• Review academic papers regarding using of Heat Pipes
• Summarized academic papers about heat pipes applications.

• Responsible for supervising of all solar work installation at site to ensure the work are done as per shams Dubai regulation.
• Responsible to supervise retrofitting contractors while working at different work site in Dubai.
• Investigating Key HSE challenges with stakeholders and coaching employees to implement corrective action to drive performance improvements and empower more risk-based business decisions.

The training covered the following Tasks:

• Studied full solar systems and their components.
• Explored different brands of inverters, batteries, and solar panels.
• Researched different solar system technologies.
• Worked with multiple engineering software.

• The training covered the following Tasks:
• Biodiesel production procedure.
• Biofuels Market study and Economic aspect.
• Consumption data reports.