Football
Mohamed Kamal
Technical Enginner
Dubai South,
Summary
Dynamic Service Team Leader at Biorus Medical Equipment LLC with a proven track record in enhancing operational efficiency and team performance. Skilled in diagnostics procedures and technical troubleshooting. Successfully implemented training programs that elevated service quality, while fostering a collaborative work environment focused on continuous improvement. Developed and implemented Microsoft Dynamics for Field Service Engineers and established a dashboard with KPIs.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
19
19
Certifications
3
3
Languages
Work History
Service Team Leader
Biorus Medical Equipment LLC
Dubai
02.2024 - Current
- Maintained a clean and organized work environment, promoting safety standards among staff members at all times.
- Identified opportunities for process improvements, leading to reduced wait times and increased efficiency in service delivery.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting individual and team goals for growth.
- Developed and integrated organized icebreakers, team builders, service training and reflection.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Implemented new training programs for service team members, resulting in increased knowledge and skillsets.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours while minimizing labor costs.
Field Technical Engineer
Biorus Medical Equipment LLC
06.2021 - 02.2024
- I played a pioneering role in establishing Biorus' Service Unit as the company's first Technical Specialist.
- In charge of all service activities, including installations, PM scheduling, budgeting, and organizing internal and external training programs throughout Biorus.
- Worked as an application specialist for most products (15% of the time).
- In charge of overseeing all service operations across the entire UAE and Oman
- Led a team of one Engineer.
- In charge of development and implementation of the Field Service Module by Microsoft Dynamics. My primary focus was on establishing proper procedures and policies in compliance with international guidelines, ensuring seamless service delivery and operational efficiency.
- Handled machines and instruments in the Diagnostic and Life Science field. Specialized in Molecular, Microbiology, CLIA, Blood Bank, DOA, Vivarium, and 3D Bioprinting.
Field Service Engineer
Cytomed ME
08.2019 - 06.2021
- specialized in handling diagnostic laboratory instruments within the Molecular, Serology, Hematology, and Microbiology lab divisions. My expertise included performing numerous machine installations, troubleshooting, preventive maintenance, and corrective maintenance.
- The machines I frequently worked with included the TP5000, TP2000, and Panther from Hologic, as well as the Erytra and Erytra Eflexis from Grifols. Additionally, I had experience with the Alegria from Orgentec and the Iris IQ and Velocity by Beckman Coulter.
Service Department Intern
Leader Healthcare
06.2019 - 08.2019
- Was part of a six-member team involved in the preparation of the Medical College at Khalifa University. My responsibilities included the installation of various essential medical equipment, such as ventilators, Surgical Tables, C-Arm, OT Lighting system, Patient Monitors, Defibrillators, Medical Mannequins, and Patient Beds.
- In addition to the team efforts, I personally took charge of setting up the OSCE rooms. This involved installing weighing scales, examination beds, patient monitors, cameras, speakers (as part of the learning system), and examination mannequins to ensure a fully functional and comprehensive learning/simulation environment.
Freelance Photographer
Self Employed
04.2014 - 08.2019
- On a freelance and contract basis, I directly interacted with numerous customers, addressing their individual needs and ensuring their utmost satisfaction. My engagements spanned across various domains, including fashion, sports, and cultural events, where I actively participated in coverage.
- Some of my work has been featured in prestigious magazines and websites, showcasing my skills and expertise in the field.
- The entities I contracted with include Ajman Tourism Development Department, and Ajman Executive Council.
Education
Bachelor of Biomedical Engineering - Biomedical Engineering
Ajman University
Ajman, UAE 09.2015 - 05.2019
High School Diploma -
Al Hikmah Private School
Ajman, UAE 09.2005 - 04.2015
Skills
Technical support
LIS
CRM
Troubleshooting and resolution
Root cause identification
Technical documentation
Certification
Certified Panther FSE - Hologic
Interests
Cars
Photography
Padel
Timeline
Lean Six Sigma Yellow Belt
05-2025
Certified LX200 FSE - Diasorin Luminex
07-2024
Service Team Leader
Biorus Medical Equipment LLC
02.2024 - Current
Certified Multistat TAS - Randox Toxicology
08-2023
Certified Multistat FSE - Randox Toxicology
08-2023
Certified Evidence+ TAS- Randox Toxicology
08-2023
Certified Evidence+ FSE - Randox Toxicology
08-2023
Certified Verigene FSE - Luminex Diasorin
05-2023
Certified Tecniplast & IWT Service Technician - Tecniplast
12-2022
Certified VirClia Lotus FSE - Vircell S.L
09-2022
Certified Hb9210 FSE - Trinity Biotech
05-2022
Certified Resolution FSE - Trinity Biotech
05-2022
Certified Pheno FSE - Accelerate Diagnostics
11-2021
Certified Aries FSE - Luminex Diasorin
11-2021
Certified Magpix FSE - Luminex Diasorin
11-2021
Strategic Selling - Miller Heiman
07-2021
Conceptual selling - Miller Heiman
07-2021
Field Technical Engineer
Biorus Medical Equipment LLC
06.2021 - 02.2024
Certified Erytra Eflexis FSE - Grifols
07-2020
Certified DG Reader Net FSE - Grifols
02-2020
Certified Panther FSE - Hologic
01-2020
Field Service Engineer
Cytomed ME
08.2019 - 06.2021
Service Department Intern
Leader Healthcare
06.2019 - 08.2019
Bachelor of Biomedical Engineering - Biomedical Engineering
Ajman University
09.2015 - 05.2019
Freelance Photographer
Self Employed
04.2014 - 08.2019
High School Diploma -
Al Hikmah Private School
09.2005 - 04.2015
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