Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Hi, I’m

MOHAMED KERCHAOUI

Food&Beverage team leader at Street XO by chef david muñoz, one&only one za'abeel (pre-opening)
Dubai
MOHAMED KERCHAOUI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Leader position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
years of professional experience
10
years of post-secondary education
2
Certifications
4
Languages

Work History

One Za'abeel
Dubai

Team Leader (Pre- Opening)
11.2023 - Current

Job overview

  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly

NOBU Restaurant
Marrakech

Food and Beverage Captain ( Pre-Opening)
11.2022 - 11.2023

Job overview

  • Hand-selected as Captain to lead and supervise server team since opening; manage the floor daily, execute closing procedures, etc
  • Responsible for new server onboarding and ongoing training.
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Passionate about learning and committed to continual improvement.

+61 Restaurant
Marrakech

Food and Beverage Head Waiter
01.2020 - 11.2022

Job overview

  • Oversee management and leadership for server team; developed service standards and server training pre- and post-opening
  • Daily execution of fine dining service; extensive F&B knowledge.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.

Quaryati Country Club
Marrakech

Food and Beverage Head Waiter
05.2018 - 12.2022

Job overview

  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.

La Mamounia Hotel

Food and Beverage Server
02.2016 - 04.2018

Job overview

  • Assisted in menu planning and development, leading to increased sales and customer satisfaction.
  • Collaborated with management on promotional events, contributing ideas that led to successful marketing initiatives driving increased traffic into the restaurant.
  • Increased repeat business by building rapport with customers through friendly conversation and personalized service recommendations.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment
  • Reduced wait times for customers by efficiently managing table turnover and coordinating with host staff on seating arrangements

Riad 3 Cours Marrakech

Site Manager
01.2015 - 01.2016

Job overview

  • Responsible for full management & service of the Hotel House , including customer experience, kitchen, maintenance & staff management
  • Served as Night Auditor, completing end-of-day tasks & reporting.
  • Improved client satisfaction with timely project completion through effective communication and coordination among team members.
  • Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.

Education

Cadi Ayyad University
Marrakech Morocco

Bachelor of Science from Sociology
01.2017 - 01.2021

University Overview

PIGIER
SAOUIRA ; MOROOCO

Ph.D. from Hotel Management
09.2015 - 07.2017

University Overview

IBN ABBad
Marrakech Morocco

High School Diploma
09.2011 - 07.2015

University Overview

Skills

Team building

Problem-Solving

Clerical Support

Interpersonal Communication

Team building

Teamwork and Collaboration

First Aid/CPR

Additional Information

Additional Information

Experienced restaurant team leader with strong leadership skills.
- Proven track record in delivering exceptional customer service.
- Skilled in training and developing team members for success.
- Proficient in managing operations and ensuring quality standards.
- Effective collaborator with other departments to achieve goals.
- Strong problem-solving abilities and recipient of awards for performance.

Certification

Head Waiter, plus 61 - 2022

Interests

Leadership

Customer service

Menu develoment

Business operations

Culinary arts

Timeline

Team Leader (Pre- Opening)
One Za'abeel
11.2023 - Current

Captain , NOBU HOTEL

10-2023
Food and Beverage Captain ( Pre-Opening)
NOBU Restaurant
11.2022 - 11.2023
Food and Beverage Head Waiter
+61 Restaurant
01.2020 - 11.2022
Food and Beverage Head Waiter
Quaryati Country Club
05.2018 - 12.2022
Cadi Ayyad University
Bachelor of Science from Sociology
01.2017 - 01.2021
Food and Beverage Server
La Mamounia Hotel
02.2016 - 04.2018
PIGIER
Ph.D. from Hotel Management
09.2015 - 07.2017
Site Manager
Riad 3 Cours Marrakech
01.2015 - 01.2016
IBN ABBad
High School Diploma
09.2011 - 07.2015

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MOHAMED KERCHAOUIFood&Beverage team leader at Street XO by chef david muñoz, one&only one za'abeel (pre-opening)