MOHAMED KHALID

• Used POS register system to total values and complete cheque, card, or mobile payments.
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Handled currency payments, secured funds in register and prepared deposits at end of day.
• Assessed notes and vouchers to determine validity and decrease fraudulent activities.
• Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Provide superior guest's experience
• Charming customer-focused and professional VIP Server that makes VIP guests feel satisfied and welcomed
• Serve alcohol and non-alcoholic drink in bar environment
• Anticipate guest needs and provide proactive service
• Determine customer preferences to suggest appropriate drinks and increase sales
• Report on management regarding sales results and productivity
• Ensure all opening and closing tasks are completed quickly and correctly to prepare for the next day of operation
• Ordering food and beverages items needed for operation
• Execute reports and analyze data regarding inventory and deliver data to management
• Facilitating training, onboarding, upskilling, and retooling of newly-hired applicants
• Checking tickets and guiding guests to their seats.

• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Accurately took orders, making menu recommendations as appropriate.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Used POS register system to total values and complete cheque, card, or mobile payments.
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.

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• Covered large parties and events, anticipating planning and staffing needs.
• Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
• Polished glasses and cutlery to pristine standards.
• Processed payments and reduced customer wait times.
• Accurately took orders, making menu recommendations as appropriate.
• Delivered quality service by providing warm and welcoming environment.
• Followed checklists for shift start and end to help with smooth transitions.
• Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.