MOHAMED KHALID

• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
• Achieved significant improvements in compliance metrics by leading targeted internal review and action plan.
• Developed comprehensive training programs to increase employee awareness of compliance requirements and expectations.

• Ensured compliance with all company policies, local regulations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Trained employees in essential job functions.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

• Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
• Mentored junior team members, contributing to their professional development and overall team success.
• Established strong rapport with customers, fostering long-term relationships and repeat business.

• Responsible for checking and maintaining the store’s devices.

• Troubleshooting and reporting the customer’s technical issues.

• Checking the return of the sold devices or accessories by Vodafone before accepting it.

• Assisting the customers who are facing problems while installing the Apps or using the service.

• Implemented automation tools to optimize workflows, saving time and resources for the team.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Keeping account books and systems up to date.

• Ensure that financial statements and records comply with laws and regulations

• Manage balance sheets and profit/loss statements

database backups when necessary • Manage all accounting transactions.

• Closing the time sheet for the staff according to the attendance.

• Make the purchases list order to the supplier.

• Opening and Closing the patient’s tickets.