MOHAMED KHALID
PHARMACIST
DUBAI
Summary
Accomplished Pharmacist with a proven track record , enhancing patient care through expert medication dispensing and patient education. Spearheaded quality improvement initiatives, boosting prescription accuracy and patient satisfaction. Skilled in regulatory compliance and fostering strong healthcare relationships, demonstrating exceptional sales skills and empathetic patient counseling.
Skilled Pharmacist with strong background in compounding, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
PHARMACIST
PHARMAK PHARMACY
07.2023 - Current
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Educated patients about possible drug interactions and gave special administration instructions.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
RETAIL PHARMACIST
Viva Pharmacy
01.2022 - 06.2023
- Provided advice on health issues, symptoms, and medications.
- Ordered and sold medication and other stock.
- Developed strong relationships with customers by addressing their concerns and providing personalized service.
- Implemented strategies for improving workflow efficiency within the pharmacy environment while maintaining strict quality control standards.
- Administered prescription medications to public.
Unit Manager
MALAK PHARMACY
03.2021 - 12.2021
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Customer Service Representative
Emergency Hospital
02.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Pharmacy - Pharmacy
JSS COLLEGE OF PHARMCY
INDIA 04.2001 -
Skills
Sales skills
Medication dispensing
Patient education
Prescription filling
Interpreting orders
Medication dispensing and immunizing
Regulatory compliance
Maintaining records
Patient education and counseling
Certification
DUBAI HEALTH AUTHORITY
Timeline
PHARMACIST
PHARMAK PHARMACY
07.2023 - Current
RETAIL PHARMACIST
Viva Pharmacy
01.2022 - 06.2023
Unit Manager
MALAK PHARMACY
03.2021 - 12.2021
Customer Service Representative
Emergency Hospital
02.2019 - 09.2020
Bachelor of Pharmacy - Pharmacy
JSS COLLEGE OF PHARMCY
04.2001 -