Mohamed Khalil
Abu Dhabi
Summary
Strategic with well-versed in information technology and project management. Committed to prioritising tasks and finding solutions to optimise operations. Productive individual with strong motivation to procure work experience in IT industry.
Veteran Information Technology with 10 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
IT Administrator
Mannheim General Contracting
12.2022 - Current
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Defined risk profiles for each project and prepared contingency plans to minimise business risk.
- Built and nurtured professional relationships with wide range of stakeholders.
- Embedded lean governance operating models, valuing ownership, predictability and transparent delivery over pre-prepared project reporting.
IT Manager
Bareen Group
12.2015 - 01.2022
- Offered bespoke solutions to tackle security and performance issues.
- Maximised First Time Fix Rate (FTFR) by conducting thorough analysis of root causes.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Monitored and documented performance and up-time for company products.
Help Desk Technician
Three D StoneArtific
10.2014 - 11.2015
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Help Desk Assistant
Style Gallery Trading L.L.C
11.2013 - 10.2014
- Researched tech trends and issues to inform business planning.
- Created tailored user profiles and permissions for large organisations.
- Harnessed Linux and MacOS knowledge to offer alternative system solutions.
- Produced accurate and consistent IT documentation and version control systems.
Education
Bachelor of Technology - Information Technology
Future University
Khartoum 11.2007 - 10.2012
Skills
- Training and development
- Analytical problem solving
- Proposal creation
- Project planning and development
- Advanced problem solving
- Systems Installation, Configuration and Upgrading
- Performance Evaluations
- Technical Support
Languages
Arabic
Native
English
Fluent
German
Intermediate (B1)
Timeline
IT Administrator
Mannheim General Contracting
12.2022 - Current
IT Manager
Bareen Group
12.2015 - 01.2022
Help Desk Technician
Three D StoneArtific
10.2014 - 11.2015
Help Desk Assistant
Style Gallery Trading L.L.C
11.2013 - 10.2014
Bachelor of Technology - Information Technology
Future University
11.2007 - 10.2012
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