Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Custom
Timeline
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MOHAMED KHALIL

Dubai,United Arab Emirates

Summary

Accomplished professional with expertise in client relationship management and customer success, leveraging strong interpersonal skills and proficiency in CRM software to enhance client satisfaction and retention. Demonstrates exceptional problem-solving abilities and conflict resolution skills, ensuring seamless client onboarding and support. Adept at data analysis, financial reporting, and process optimisation to drive business growth. Committed to utilising Microsoft Dynamics 365 and the MS Office Suite for effective account management and sales forecasting. Career goal: to continue advancing in customer success roles, contributing to organisational success through strategic resource management and logistics oversight.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Key account /CSM

Firstbit Technology
06.2024 - Current
  • Managed CRM systems to optimise tracking of customer interactions and issues.
  • Led initiatives that enhanced operational efficiency and improved customer experience.
  • Implemented up-selling techniques, resulting in increased sales during customer interactions.
  • Identified and resolved complaints swiftly, boosting customer satisfaction levels.
  • Utilised detailed problem-solving skills to resolve escalated issues effectively.
  • Incorporated client feedback to implement changes, increasing overall satisfaction.
  • Ensured effective communication to facilitate smooth project execution.
  • Liaised across departments to consolidate resources, accelerating the implementation timeline.
  • Drove user acceptance testing processes, confirming system readiness before go-live dates.

Account Manager

AL Taresh Group
Dubai
06.2023 - 05.2024
  • Managed a diverse portfolio of key accounts, fostering strong, ongoing relationships to ensure client satisfaction, build trust, and drive long-term collaboration.
  • Conducted thorough financial reporting processes, enhancing transparency and providing critical insights for strategic decision-making and improved internal controls.
  • Ensured timely invoice payments through diligent follow-ups, contributing to optimized cash flow and sustained financial health for the organization.
  • Efficiently managed end-to-end payroll processing tasks, consistently achieving 100% accuracy and ensuring timely disbursements.
  • Collaborated effectively with various internal departments to streamline workflows and ensure the successful and efficient delivery of client solutions.
  • Controlled and tracked resource utilization by department and project using specialized software, optimizing allocation and improving cost efficiency.

Customer Service Executive

Cupola Teleservices Ltd
Dubai
11.2021 - 09.2025
  • Optimized customer experience through excellent telephone manner and proficient handling of incoming calls and messages, leading to a significant reduction in complaints.
  • Provided comprehensive and effective phone, email, and in-person support to clients, consistently exceeding customer satisfaction benchmarks.
  • Utilized CRM software (e.g., Salesforce, HubSpot) for effective customer relationship management, maintaining accurate records and tracking customer interactions.
  • Developed comprehensive troubleshooting guides and delivered expert IT support, facilitating quick issue resolution and enhancing overall client satisfaction.
  • Followed up proactively on customer queries to ensure provided solutions met expectations, solidifying positive customer rapport and trust.
  • Educated customers on the benefits and advantages of various product and service offerings, contributing to increased customer understanding and potential for upselling/cross-selling.

Medical Equipment Suppliers Manager

Tabasheer Medical Company
Khartoum
01.2018 - 03.2021
  • Planned and managed comprehensive logistical operations, ensuring the safe and efficient transportation, storage, and sale of medical goods.
  • Optimized warehousing operations, leading to a quantifiable reduction in lead times and improved supply chain efficiency.
  • Addressed customer queries promptly and effectively, consistently ensuring a high level of customer satisfaction and positive client feedback.
  • Developed accurate sales forecasts by maintaining up-to-date knowledge of current and anticipated trends within the medical markets.
  • Conducted regular meetings with customers to discuss product features, service offerings, and costs, fostering strong business relationships.
  • Served as a crucial liaison between customers and internal departments, ensuring seamless communication and effective resolution of service concerns.

Education

Bachelor of Commerce - Information System Management

University Of Madras
09.2013 - 06.2017

Skills

  • Client Relationship Management
  • Account Management
  • Customer Success
  • Customer Support
  • Interpersonal Skills
  • Client Onboarding
  • Microsoft Dynamics 365
  • MS Office Suite
  • CRM Software
  • Customer Success Platforms
  • Verbal Communication
  • Written Communication
  • Active Listening
  • Problem-Solving
  • Conflict Resolution
  • Presentation Skills
  • Data Analysis
  • Financial Reporting
  • Process Optimization
  • Sales Forecasting
  • Resource Management
  • Logistics Management
  • Multi-tasking Get anchovies for the

Personal Information

Languages

English
Arabic

Custom

6,6

Timeline

Key account /CSM

Firstbit Technology
06.2024 - Current

Account Manager

AL Taresh Group
06.2023 - 05.2024

Customer Service Executive

Cupola Teleservices Ltd
11.2021 - 09.2025

Medical Equipment Suppliers Manager

Tabasheer Medical Company
01.2018 - 03.2021

Bachelor of Commerce - Information System Management

University Of Madras
09.2013 - 06.2017

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MOHAMED KHALIL