Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
Hi, I’m

Mohamed Mady

Concierge
Dubai,Dubai
Mohamed Mady

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

16
years of professional experience
7
years of post-secondary education
2
Languages

Work History

Pullman Hotels and Resorts
Dubai

Concierge Agent
01.2021 - Current

Job overview

  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.

Steigenberger Hotel
Dubai

Concierge Agent
09.2017 - 12.2020

Job overview

  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Dar Alsafwa Hospital
El-Mahalla Al-Kubra

Receptionist Supervisor
09.2015 - 07.2017

Job overview

  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Sprint Cargo
El-Mansoura

Call Center Customer Service Representative
01.2014 - 04.2015

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Directorate of Youth and Sport
Tur Sinai

Sports Coordinator
01.2008 - 04.2012

Job overview

  • Recruited and trained staff members to provide exceptional coaching and services.
  • Handled daily facility scheduling and equipment use.
  • Performed inventories on sports equipment and ordered more or made repairs.
  • Assigned schedules and specific tasks to workers for optimal coverage.

Education

Faculty of Physical Education
Mansoura University

Bachelor of Sports Management from Management And Sports Recreation
09.1997 - 05.2004

University Overview

Skills

    Reporting capabilities

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Interests

Reading, Walking

Availability
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Concierge Agent
Pullman Hotels and Resorts
01.2021 - Current
Concierge Agent
Steigenberger Hotel
09.2017 - 12.2020
Receptionist Supervisor
Dar Alsafwa Hospital
09.2015 - 07.2017
Call Center Customer Service Representative
Sprint Cargo
01.2014 - 04.2015
Sports Coordinator
Directorate of Youth and Sport
01.2008 - 04.2012
Faculty of Physical Education
Bachelor of Sports Management from Management And Sports Recreation
09.1997 - 05.2004

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