MOHAMED MAGD
Abu Dhabi
Summary
Achieved significant contributions to company objectives by leveraging skills in a customer-centric environment. Drove team success through effective collaboration and problem-solving. Cultivated opportunities for professional development to enhance overall performance.
Overview
8
8
years of professional experience
Work History
Unit Coordinator Auto Loans
Abu Dhabi Islamic Bank
Abu Dhabi
11.2023 - Current
- Coordinated daily operations to ensure seamless communication between departments and clients.
- Developed and implemented process improvements that enhanced operational efficiency and service delivery.
- Trained and mentored new staff on best practices and organizational policies to foster team development.
- Managed scheduling and resource allocation to optimize workflow and meet client demands effectively.
- Assisted in the preparation of reports, ensuring accuracy and compliance with regulatory standards.
- Oversaw administrative functions, streamlining procedures to support organizational goals and prioritie.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated daily operations to ensure seamless communication across departments.
- Streamlined documentation processes, enhancing accuracy and reducing processing time.
- Mentored junior staff, fostering professional growth and improving team performance.
- Implemented new workflow strategies, significantly increasing operational efficiency.
Teller
Lulu international exchange UAE
10.2021 - 10.2023
- + Exciting money transfer in different by cash pic up or bank account or mobile money transfer.
- + Exciting swift transactions usually high value.
- + Processing all kinds of bill payment.
- + Handling communication through calls for customers.
- + Exciting WPS deposit and salary disbursement of many companies.
- + Making local and international transactions through bank deposits.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and documentation.
- Assisted clients with currency exchange inquiries, providing exceptional customer service to enhance satisfaction.
Sales representative
Edita for food industries Egypt
ABU DHABI
01.2020 - 05.2021
- + Meeting and exceeding goals.
- + Establish develop maintain positive business and customer relationship.
- + Guiding the customer to the right path and sort out their confusion.
- + Cross -selling up- selling according to the customer's need.
- + Managed filling systems, recorded store expenditure ana managed the budget.
- Developed and maintained strong relationships with key clients to drive sales growth.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
Sales out door
Vodafone Egypt
Damietta Egypt
08.2018 - 10.2019
- + Delivering the high standard of customer service.
- + Expedite the relation of customer problems and complaints to maximize the satisfaction.
- + Meeting and exceeding sales goals.
- + Selling different plans with different segments plus installing handset yearly.
- + Determine the nature of the client to be deal with.
- + Contracts and sales deals with customers and agreeing with them on delivery dates for goods follow up on all products and services offered by the company on a regular basis.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor degree - Management Information Systems And Computer Since
Elzarka academy
Elzarka Egypt 07.2016
Skills
- Managed customer complaint resolution processes to enhance satisfaction and loyalty
- Demonstrated effective communication abilities to facilitate collaboration and information exchange
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Facilitated teamwork and collaboration among cross-functional teams to enhance project outcomes
- Staff scheduling
- Software knowledge
- Motivational skills
- Document control
- Employee coaching
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Unit Coordinator Auto Loans
Abu Dhabi Islamic Bank
11.2023 - Current
Teller
Lulu international exchange UAE
10.2021 - 10.2023
Sales representative
Edita for food industries Egypt
01.2020 - 05.2021
Sales out door
Vodafone Egypt
08.2018 - 10.2019
Bachelor degree - Management Information Systems And Computer Since
Elzarka academy