Mohamed Magdy
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative Chinese Speaker
Asian Cloud Technology Inc
7 2022 - Current
- Provided dedicated customer support for Chinese clients, effectively communicating and resolving inquiries related to content delivery network (CDN) services.
- Managed client relationships, ensuring high levels of customer satisfaction and retention within Chinese market.
- Collaborated closely with technical teams to address and solve specific client issues, enhancing service reliability and performance.
- Developed expertise in CDN technologies and services, enabling tailored support and problem-solving for diverse client base.
- Managed over 50 customer calls, chats per day, Increased sales by 10%
- Tracked customer service cases and updated service software with customer information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Collaborated with team members to develop best practices for consistent customer service delivery
Chinese translator and marketing assistant
Higasket Egypt
09.2021 - 07.2022
- Monitored translation quality of contractors and external providers, Inspected translations word-for-word for grammar and spelling faults, Checked phraseology with technical staff to deliver correct translations, Obtained information on appropriate terms, phrases and words from specialist dictionaries, Maintained focus under pressure to deliver accurate translation services, Translated live recordings in real-time with accuracy and composure, Managed all Chinese, English to Arabic translation including legal translation for firm, Attended realtime translation meetings with Chinese manager and translated to Arabic using CAT tools and other translation tools
Administrative Assistant Manager Chinese Speaker
Vivo mobile company
01.2021 - 09.2021
- Answered and directed phone calls, Organized and scheduled appointments and meetings, Maintained contact lists, Produced and distributed correspondence memos, letters, faxes, and forms, Assisted in preparation of regularly scheduled reports, Developed and maintained filing system, Managed all Arabic, Chinese and English translation work for team, Read given material and researched industry-specific terminology, Converted text and audio recordings from one language to one or more others, Ensured translated content conveys original meaning and tone, Prepared subtitles for videos and online presentations, Cross-referenced specialized dictionaries and translation tools to check quality of translation, Proofread translated texts for grammar, spelling and punctuation accuracy, Followed up with internal team members and clients to ensure translation meets their needs, Edited content with eye toward maintaining its original format (e.g
- Font and structure)
Education
Bachelor's Degree - Chinese Language and English language to Arabic professional translation
Ain Shams University
Cairo Egypt 06.2017 - 04.2021
Bachelor of Arts - Exchange Student Program in Chinese Language and Literature translation to Arabic
Southwest University
Chongqing, China 08.2018 - 04.2019
Skills
Database Management
undefinedPersonal Information
- Date of Birth: 10/23/98
- Nationality: Egyptian
Languages
Arabic
English
Mandarin Chinese
Timeline
Chinese translator and marketing assistant
Higasket Egypt
09.2021 - 07.2022
Administrative Assistant Manager Chinese Speaker
Vivo mobile company
01.2021 - 09.2021
Bachelor of Arts - Exchange Student Program in Chinese Language and Literature translation to Arabic
Southwest University
08.2018 - 04.2019
Bachelor's Degree - Chinese Language and English language to Arabic professional translation
Ain Shams University
06.2017 - 04.2021
Customer Service Representative Chinese Speaker
Asian Cloud Technology Inc
7 2022 - Current
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