MOHAMED MAHADEEER

Assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns,demonstrating empathy and resolving challenges on the spot. Also managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Maintained up-to-date knowledge of warehouse policies regarding freight payments and claims. Accurately balanced cash drawer after every shift. Developed a reputation as an efficient service provider with high levels of accuracy.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Communicated with clients regarding account services, statements, and balances.
• Coordination of Import and Export
• Preparing customs bill for import ( normal Import, Import for Re Export, TIB, AIR to AIR, Hand Carry and Statistical Declaration) same for Export
• Working closely with the appointed freight forwarder and shipping agents for most accurate and preferred Quotes and destinations
• Communicating with customers for delivery schedules and chooses suitable freight forwarder for the Shipment depends on situation of the order. Normal shipping need following document need to be get from supplier (Commercial invoice, packing list, certificate of origin and BL/AWB for imports
• Tracking the shipment on online which is already scheduled on the way with details of cutoff, ETD, ETA etc
• Coordinating with transportation department for shipment collection and delivery
• Keep tracking of material incoming and outgoing from the warehouse and generate report to help procurement department for reordering
• Customs Declaration in Dubai Trade (E-Mirsal 2) .
• Taking online appointments for rough diamond inspection, Application Request drafting and Submission/booking request in the DMCC portal.
• Co-ordinate with international agent regards of Import/Export shipment Status.
• Responsible to assist evaluator in Kimberly Process and Customs inspectors during inspection
• Creation of necessary data job no VCHS (Valuable cargo Handling System) Cloud database (Import, Export, Local Transport, Local Storage)
• For import shipment we are getting import attested invoice from Ministry of Foreign Affairs and International Cooperation (MOFAIC) behalf of customer.
• Preparing and passing EXIT Entry Certificate (VAT,TIB,Re-Export,Transit)

• Digital handling of food preparation, food dispatch, pick-up and delivery times in the system made sure the food dispatched and to the right driver with no missing items
• Handling “ Third Party logistics” drivers like Careem Box, Quiqup, One click and other aggregator drivers like Talabat, Deliveroo, Careem, Zomato on pressure time
• Monitor the dispatch screen need to follow up with kitchen made sure food was dispatch on time
• Responsible for on time delivery
• Handling drivers grievance with call center representative through "SLACK"
• Make sure the works which falls under moving of foods from kitchen to drivers are following the SOP
• Collecting cash and card payment from b2b vendors
• generate daily cash management reports and submit it to accounts department

• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Reviewed tickets, identification and passports to verify traveler identity.
• Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.