Mohamed Maher Basha

• Provide excellent customer service and answers to client questions within set standards.
• Utilized inbound and outbound telephone techniques to solidify and build client relationships.
• Worked with multiple screens and programs to resolve customer issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Trained new personnel regarding company operations, policies and services.
• Developed and updated databases to handle customer data.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

▪ provide administrative and delivery support to manage relationships for exhibitor orders before during and after and an event.

▪ Responsible for onsite payment collection of all DWTC services after validating the orders through CRM and issue official receipts.

▪ Responsible for re conciliate daily payments report and deposit the collection to BOH cash office at the end of each shift as per finance policy and in compliance with audit requirements.

▪ Manage and process all exhibitor enquiries and orders received via Event Plus inbox within the agreed SLA.

▪ Ensure a seamless customer experience and meet the targeted customer satisfaction ratings by collaborating with clients and close coordination with the internal delivery departments and support departments.

▪ Manage and process all orders through CRM by issuing proforma invoices within stipulated SLA and ensure that company policy on cash handling, cash floats and any other methods of payment are adhered to during the process .

▪ Facilitate all exhibitor walk-ins in Event Plus shop which will not be limited to understanding customer requirements, payment collection to ensure that our overall customer service scoring meets the predefined target .

▪ Assist with the administration of exhibitor services and support the team with the overall requirements and opportunities for DWTC by actively upselling and/or cross selling products and services to exhibitors.

▪ Anticipate exhibitor needs, support to resolve conflicts / complaints and provide solutions for the exhibitors to ensure they receive the required level of service leading to the expected level of customer satisfaction by acting as a single point of contact.

• Provide world, by managing the rentals and returns process in compliance with my company policies and procedures
• Strong emphasis on selling and revenue maximization on core products such as waive customer’s responsibility of damage and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful,
  quality service and sales while enhancing the customer’s
  rental experience.
• Arrange appointments with several companies, hotels and
  conduct meetings with the managers to promote, offer our
  services and convince them to deal with our company.
• Check customer’s online booking on daily basis and
  coordinate with the concerned dept. to arrange the required
  vehicles.
• Provide high quality of customer service which helped me to
  receive a lot of customer appreciations verbally and written.
• Worked in Dubai & Sharjah airports and in most of UAE
  malls located in Dxb,Shj,Ajm,Fuj,Rak where I met and dealt
  with different nationalities and I was able to serve them very
  well.
• Effectively communicate and offer ancillary products and
  services to enhance customers travel experience.
• Quality and process customer rentals with accuracy and
  attention to details.
• Flexibility in doing correspondence to all incoming and
  outgoing mails or calls in any kind under different
  circumstances regarding the conditional flows of the
  business, and maintaining smooth communications for
  all the superiors, back office, inter-branch and company
  VIP’s .
• Resolve customer issues and concerns professionally using
  effective customer service techniques.
• Drive continuous improvement by communicating customer
  feedback to team and engaging in action planning to improve
  operational performance and customer satisfaction.
• Maintain appearance appropriate for proving best in class
  customer service in accordance with established guidelines.

• Demonstrating leadership skills by extending timely
  support, guidance, advise to subordinates and create
  team spirit among them to achieve maximum turnover
  and target profitability.

• Provide my extra efforts to ensure reaching my sales
  target on monthly basis.
  
• Handling all types of inquiries and customer
  complaints in a proper manner and high customer
  service and satisfactions.
  
• Following and obey all company procedures and rules.
  
• Provide high quality of customer service which
  helped me to maintain high score with Mastery
  Shopper program.

• Assisting to maintain stock levels and inventory.
  
• Ensure all kind of items has been rotated in a good
  manner and take a proper action for non-selling
  Items, slow &fast moving suppliers.
  
• Receiving stock from the main store, Tag barcodes
  and arranging the products.
  
• Ensure employees are punctual and reporting
  absence and unusual behavior to Branch
  Manager.
  
• Mark overtime / under time register promptly on
  daily basis and sending on time and arranging staff
  daily schedules for what is required in the branch
  and other related papers that may serve them.
  
• Ability to motivate staff to maintain a good working
  relationship and teamwork.
  
• Tracking stock returns from clients due to service
  issues and reconciling credit notes with Finance.
  
• Publish Daily Client visit reports of the sales team.
  
• Maintain knowledge of current sales and
  promotions, Policies regarding payment and
  exchange, security practices.