MOHAMED MAHMOUD
Dubai,DU
Summary
Customer-focused professional with a passion for the aviation industry and a dedication to delivering exceptional service experiences. Fluent in Arabic with proficiency in English . am looking for a challenging role as a Customer Service Agent, where can leverage 5 years of experience in the hospitality and airline industry to provide exceptional service to passengers. With strong background in customer service and sales, aim to contribute positively to the company's dynamic, customer-focused environment while continuing to develop skills and contribute to the company's success.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Serco Middle East
Dubai, UAE
07.2022 - Current
- Consistently Provided top-notch customer service to passengers during check-in, boarding, and baggage handling procedures.
- Collaborated effectively with team members to ensure seamless and enjoyable travel experience for customers.
- Demonstrated strong communication skills and positive attitude, resulting in high customer satisfaction ratings.
- Successfully promoted and sold airline services and products, exceeding sales targets consistently by 20% over years of tenure .
- Exhibited high energy and professionalism when dealing with clients and staff , Handled customer inquiries and resolved issues promptly and courteously .
Customer Service and Sales Agent
RAF Hotel Apartment
Dubai , UAE
06.2020 - 07.2022
- Greet guests warmly upon arrival and ensure smooth check-in process.
- Handle cash and credit card transactions accurately with 0% fault , following hotel procedures and maintaining cash drawer security.
- Manage guest accounts and billing processes, ensuring accuracy in charges and timely settlement of accounts
- Collaborate with other hotel departments, including housekeeping, food and beverage, and maintenance, to provide seamless service to guests.
- Communicate effectively with guests and colleagues, both verbally and in writing, to ensure clear understanding and coordination of tasks.
Education
High School Diploma -
DIPLOMA OF CIVIL ENGINEERING
Sudan University Of Science And Technology09.2011
Skills
- Outstanding communication (oral and written)
- Active listening
- Problem solving
- Computer Skills , especially Microsoft Word, Excel, and email
- Excellent interpersonal and Customer service skills
- Customer service skills
- Front-line Customer-facing skills
- Attention to detail
Additional Information
- Adaptable to shift environments
- comfortable wearing uniforms
- no tattoos
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Experience Agent
Serco Middle East
07.2022 - Current
Customer Service and Sales Agent
RAF Hotel Apartment
06.2020 - 07.2022
High School Diploma -
DIPLOMA OF CIVIL ENGINEERING
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