Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Interests
Timeline
Generic

Mohamed Meshref

Lead Cloud Infrastructure Engineer
Dubai

Summary

I am an an experienced DevOps engineer and cloud engineer with a strong background in the Aviation IT industry.

I am passionate about using clean code and automation to improve company processes and is skilled in working under high pressure.

I am proficient in modern cloud technologies and is constantly looking for opportunities to learn and grow as an engineer.

Overview

20
20
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
2
2
Languages

Work History

Lead Cloud Infrastructure Engineer

SITA
Dubai
11.2022 - Current
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.
  • Driving continual improvement into our DevOps practices, working with the dev team to facilitate better coordination between operations and development, and streamlining the integration and deployment processes.
  • I Built Kubernetes infrastructure in Azure and its CI/CD process, automation, and applications delivery across the Operations at Airport Portfolio .
  • Writing Ansible Playbooks for the custom setups, which included the installation and configuration of different services.
  • Supporting development teams in troubleshooting and resolving issues related to cloud-based deployments and troubleshooting Azure DevOps pipelines.
  • Led the DevOps front for cloud migration, mapping the requirements needed, implementing the pipelines for the cloud applications, and migrating the CI/CD platforms.
  • Managed Kubernetes charts using Helm. Created reproducible builds of the Kubernetes applications, templatized Kubernetes manifests, provided a set of configuration parameters to customize the deployment and Managed releases of Helm packages.
  • Implemented a production-ready, load-balanced, highly available, fault-tolerant, auto-scaling Kubernetes cloud infrastructure and microservice container orchestration.

DevOps Engineer

SITA
Dubai
01.2020 - 10.2022
  • Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Drove Airport Management Solution mobile application lifespan from concept to final rollout in development and deployment.
  • Collaborated closely with product development teams and other stakeholders.
  • Researched and identified new technologies to use in agile development environment.
  • Automated and implemented system backup and recovery procedures.
  • Responsible for maintaining the CI/CD pipeline, Release Deployment control, and present DevOps in product CAB. Improve operational quality results by studying, evaluating, recommending process re-design, and implementing changes: support Service Incubations and customer integrations.
  • Wrote documentation and runbooks about solving common problems.
  • Deploy, maintain and improve performance over the performance of containerized applications.

Lead Technical Analyst

SITA
Dubai
10.2013 - 12.2019
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Developed diagrams to describe and lay out logical operational steps.
  • As a part of the DevOps team, actively participate and promote the adopted agile ways of working across the organization.
  • Proficient in developing shell scripts for automation and monitoring applications.
  • Performed Airport management system acceptance to deliver well-tested enhancements and meet business requirements.
  • Re-engineered existing integration systems to promote ease-of-use and improve system security.

Technical Support Manager

AVIT
Cairo
06.2009 - 09.2013
  • Tracked KPIs and created continuous improvement plans.
  • Analyzed and developed service goals for in-bound call center.
  • Developed and implemented training initiatives for new hires.
  • Provided hands-on assistance to customers in troubleshooting of network throughput from the customer inside network.
  • Developed future data center initiatives in order to meet needs for reliable Data Center resources.
  • Planning for capacity changes, maintaining corporate databases and ensuring compliance with government regulations.
  • Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed Oracle ERP life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Information Services Manager

CIL
Cairo
06.2008 - 05.2009
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Led and assisted technical upgrade Insurance global system for clients by working and coordinating with consultants and developers for integrations.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Managed corporate RDBMS data centre operated on Oracle Enterprise Server and. Developed strategic plan for data centre operation and capacity expansion.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Infrastructure Engineer Team Lead

AVIT
Cairo
06.2003 - 04.2008
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Configured and implemented Remote Access Solution: VPN, ISDN dial-up, Fractional T1 for over 40 remote airports.
  • In Charge of reviewing and revising the company's and customer's operational procedures to ensure continual effectiveness between the Control Center in Cairo and the remote Airport Operations.
  • Troubleshooting for Data Network equipment (Experienced with Cisco catalyst switches [6500,3500,2900] series and Cisco Routers [7200,3600,2600] series
  • Supporting network & control performance problems & troubleshooting using the company's global- Network Management system tools such As HP Open View& Cisco works. By implementing policies, creating custom events, and assisting other network control centres.
  • Redistribution of routing protocols and Frame-Relay configuration.
  • Responsible for managing, administrating, supporting and maintaining airport management solutions products at remote airports in Egypt 24/7/365 to ensure maximum efficiency.

Software Developer

Asset
Cairo
06.2002 - 06.2003
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Designed intuitive graphical user interfaces to improve user experience.
  • Developed Servlets and back-end java classes using JDeveloper IDE.
  • Developed an API to write XML documents from a database. I utilized XML and XSL Transformation for dynamic web content and database connectivity.
  • Developed Servlets and back-end java classes using JDeveloper IDE.
  • Investigate system and process crashes using developed tools. Perform initial triage to identify the offending component responsible for final resolution and root cause where required.

Education

Bachelor of Science - Computer Science

Ain Shams Uneversity
Cairo,Egypt
06.1998 - 07.2002

Skills

Network infrastructure development

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Accomplishments

  • An Airport Management solution application built on top of Azure cloud, where I acted as the main DevOps engineer, helping the team implement continuous integration and deployment by building Azure DevOps pipelines that check for quality and security issues and deploy to dev staging and production environments.
  • Designed and led the implementation of AMS multi Airports deployment in Egypt,AMS and Integration systems are central in Cairo control center and FIDS system is local per each airport , the four remote airports realtime updates flights information from central AMS to the different remote airports.
  • Managed a data centre migration and an upgrade project with Data center disaster recovery ,Revenue integrity to one PaaS platform hosted in the cloud by Amazon . Both systems are highly automated with 99.9% uptime serving as a critical business function to the organization with incremental revenue in excess of 5 million dollars per annum.

Software

Go Lang

JAVA

Python

Bash

Certification

Microsoft Certified Azure Administrator

Interests

Reading

Swimming

Playing music

Cycling

Timeline

HashiCorp Certified: Terraform Associate

11-2023

Microsoft Certified DevOps Engineer Expert

10-2023

Lead Cloud Infrastructure Engineer

SITA
11.2022 - Current

Microsoft Certified Azure Administrator

08-2022

DevOps Engineer

SITA
01.2020 - 10.2022

Lead Technical Analyst

SITA
10.2013 - 12.2019

CCIE (Cisco Certified Internetwork Expert) (R&S)

06-2010

VCP (VMware Certified Professional)

03-2010

Technical Support Manager

AVIT
06.2009 - 09.2013

Information Services Manager

CIL
06.2008 - 05.2009

OCP (Oracle Certified Professional)

02-2007

PMP (Project Management Professional)

04-2006

CCNP (Cisco certified network professional):

03-2006

Infrastructure Engineer Team Lead

AVIT
06.2003 - 04.2008

Software Developer

Asset
06.2002 - 06.2003

Bachelor of Science - Computer Science

Ain Shams Uneversity
06.1998 - 07.2002

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Mohamed MeshrefLead Cloud Infrastructure Engineer