Mohamed Mohsen
Dubai
Summary
As a Global Logistics Manager at Wilhelmsen Ships Service, Overseeing the logistics activities and assets administration for the world's largest maritime service provider, with more than 2,200 locations and 21,000 employees worldwide. Holding a Certified International Supply Chain Manager (CISCM) credential and have over 17 years of experience in the logistics and shipping industry, with a focus on customer service, inventory control, contract negotiation, and operational excellence.
Core competencies include leading and developing cross-functional teams, managing complex projects, implementing cost-saving initiatives, ensuring compliance with global standards and regulations, and delivering high-quality service to clients and stakeholders. Successfully handled multiple logistics challenges, such as coordinating the shipment of hazardous materials, optimizing the utilization of cylinders and containers, and reducing the lead time and cost of service delivery. Having passionate about finding innovative and sustainable solutions to improve the efficiency and effectiveness of the global logistics and supply chain operations.
Overview
19
19
years of professional experience
Work History
Global Logistics Manager
Wilhelmsen Ships Service
08.2023 - Current
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Accomplished multiple tasks within established timeframes.
- Developed detailed plans based on broad guidance and direction.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Led process improvement projects resulting in 40% decrease in transportation costs and 50% increase in on-time deliveries within 3 Months.
Regional Supply Chain Lead
Wilhelmsen Ships Service
01.2017 - 08.2023
- Assessed capacity needs through detailed analyses of current resources against projected growth plans; implemented capacity expansion strategies accordingly.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
- Managed procurement activities to secure cost savings while maintaining high quality standards for products received.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Collaborated with sales, Operations, and finance departments to create integrated demand planning models for accurate forecasting efforts.
- Oversaw demand planning, purchasing, and logistics.
- Enhanced forecasting accuracy by utilizing data analysis tools and collaborating with cross-functional teams.
- Reduced lead times for product delivery with efficient inventory management and vendor coordination.
- Forecasted supply and demand to prevent overstocking and stockouts, leading to 20% decrease in transportation costs within first year.
Liner Manager
Wilhelmsen Ships Service
08.2016 - 01.2017
- Improved efficiency by 20% through implementation of new management strategies for commercial, documentation, and financial processes.
- Developed and implemented operational guidelines for Liner Dept, leading to 25% increase annually in efficiency and reduced operational costs.
- Ensured cost-effective operations by negotiating with terminal, vendors, and subcontractors while adhering to national and international regulations.
Customer Service Manager
Wilhelmsen Ships Service
12.2014 - 06.2016
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Generated customer satisfaction surveys to analyze results into action plans.
- Managed team of 16 CS employees, providing coaching and training to improve customer service and drive 95% customer satisfaction.
- Resolved customers complaints in timely manner, achieving 90% customer satisfaction and ensuring high standard of service.
Customer Service & Documentation A. Manager
Wilhelmsen Ships Service
01.2013 - 12.2014
Customer Service & Documentation Supervisor
Wilhelmsen Ships Service
01.2012 - 12.2012
Senior Documentation Executive
Wilhelmsen Ships Service
01.2010 - 12.2011
Documentation Executive
Wilhelmsen Ships Service
08.2007 - 12.2009
Import Coordinator
Mo'men Group
08.2005 - 08.2007
Education
Certified International Supply Chain Manager - Supply Chain
IPSCMI
Delaware, USA - Remote05.2023
Bachelor of Commerce - Accounting
Alexandria University
Alexandria, Egypt05.2006
Skills
- Business Analysis and Reporting
- Contract Management
- Staff Management
- Performance reviewing
- Cross-Functional Teamwork
- Customer Service
- Sustainability practices
- Logistics Management
- Logistics Planning
- Supply chain distribution
- Supply Chain Risk Management
- Supply Chain Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Global Logistics Manager
Wilhelmsen Ships Service
08.2023 - Current
Regional Supply Chain Lead
Wilhelmsen Ships Service
01.2017 - 08.2023
Liner Manager
Wilhelmsen Ships Service
08.2016 - 01.2017
Customer Service Manager
Wilhelmsen Ships Service
12.2014 - 06.2016
Customer Service & Documentation A. Manager
Wilhelmsen Ships Service
01.2013 - 12.2014
Customer Service & Documentation Supervisor
Wilhelmsen Ships Service
01.2012 - 12.2012
Senior Documentation Executive
Wilhelmsen Ships Service
01.2010 - 12.2011
Documentation Executive
Wilhelmsen Ships Service
08.2007 - 12.2009
Import Coordinator
Mo'men Group
08.2005 - 08.2007
Certified International Supply Chain Manager - Supply Chain
IPSCMI
Bachelor of Commerce - Accounting
Alexandria University
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