Summary
Overview
Work History
Education
Skills
Personal Information
Military Status
Hobbies and Interests
Training
Languages
Timeline
Generic
Mohamed Mohsen Attia

Mohamed Mohsen Attia

Summary

Seeking a challenging and competitive job opportunity in which I can combine all my knowledge and skills to bring the best outcome for the company's image and reputation by exerting all my efforts to increase its quality, productivity and thus all its clients' needs.

Overview

19
19
years of professional experience

Work History

Part Time Jobs

DSCD & DSC
09.2021 - Current
  • Department of Statistics and Community Development Sharjah – Economic Survey (12/09/2021 to Present) as a Field Surveyor.
  • Department of Statistics and Community Development Sharjah – Household Income & Expenditure Survey (15/03/2024 to 30/06/2024) as a Field Surveyor.
  • Dubai Statistic Centre – Information and Communication Technology Survey (9/11/2019 to 14/12/2019) as a Field Supervisor.
  • Dubai Statistic Centre – Economic Survey (13/03/2018 to 12/05/2018) as a Field Surveyor.




Officer technical support

Etisalat UAE
07.2017 - Current
  • Handling complaints of mobile technical for business section SMB /Enterprise.
  • Preparing products trouble shooting guide and all presentations related to the products, testing product with new OS and put the proper solutions to the most Common Errors.
  • Arrange SOPs for all mobile technical.
  • Arrange proper workflow for UAT, motive team.
  • IPhone, apple watch and BlackBerry handling - Technical and none technical issues.
  • Train our staff on the new products and new systems.
  • Arrange access for our staff on the new applications.
  • Align with different teams via proper channel (email, phone) in order to fix customer issues.
  • Handling the roaming complaints and try to fix on the spot for roamer customer.
  • Experience in handling TOP34 Technical cases as well as Top 200 spoc, social media, TRA and VIP team.

Sr. CSR/Complaint Management in prestige service recovery

Etisalat UAE
12.2013 - 07.2017
  • Handling technical complaint with good quality and as per the section's standard.
  • Ensure achieving the given targets and exceed.
  • Resolving complaints by following the policies and procedures.
  • Handle daily Roaming cases on urgent basis and make sure that all cases to be solved within agreed Service level.
  • Handling provisioning fixed complaint.

Prestige section for Sheikhs and notables (high value customers)

Etisalat UAE
10.2011 - 12.2013
  • Support high value customers with all requests like add services delete service, add packages and rate plans.
  • Redeem more points (loyalty program).
  • Support all Etisalat products including Mobile products, E-life products and E-vision products.

Support Mobile Solutions general inquiry /Blackberry & iPhone

Etisalat UAE
09.2009 - 10.2011
  • Recognize as employee of the month twice, March 2010 and April 2010.
  • Customer Care Representative at Etisalat UAE in Mobile, Fixed Line and Online services sections.
  • Customer service Representative at management coverage complaint team responsible to handle the management complains about the network coverage in all UAE.
  • Provide accurate advice on billing queries.
  • Respond promptly and completely to both client and internal enquiries.
  • Ensure monthly processing deadlines are met as required.

Suspension & collection Department

Vodafone Egypt
01.2007 - 08.2009
  • Setting up the terms and conditions of the receivable and payable balances.
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating Re-payment plans and Negotiate with the customers to make payment deal.
  • Assist in the setting up of the credit control system.

Network project

Vodafone Egypt
01.2007 - 08.2009
  • Test the quality of the coverage on different locations by private car with fully equipment.

Technical support

Orbit Egypt
01.2006 - 01.2007
  • Company Overview: Digital media system
  • Technical support via phone.
  • Arranging daily visits.
  • Trouble ticket handling.
  • Live activation process through “SCR” system.
  • Digital media system

Education

Bachelor's Degree - Accounting

Faculty of Commerce Cairo University
Cairo, Egypt
06-2006

Skills

  • Online research proficiency
  • Proficient in Word
  • Advanced Excel proficiency
  • Task scheduling
  • Communication
  • Flexible and adaptable
  • Quality assurance
  • Supervision and leadership

Personal Information

  • Date of Birth: 10/19/84
  • Gender: Male
  • Driving License: Valid UAE driving license
  • Marital Status: Married

Military Status

Finished

Hobbies and Interests

  • Sports
  • Reading
  • Traveling

Training

  • Sales course, Dale Carnegie
  • Customer Service course, Dale Carnegie
  • Blackberry certificate, RIM for blackberry trouble shooting
  • FGF, 09/01/09 - 12/01/14, Basic Business Skills Acquisition (BBSA) sponsored by the Future Generation Foundation (FGF). Developed Language and Computer Skills, Enhanced Presentation & Project Development Skills, Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

Languages

Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Part Time Jobs

DSCD & DSC
09.2021 - Current

Officer technical support

Etisalat UAE
07.2017 - Current

Sr. CSR/Complaint Management in prestige service recovery

Etisalat UAE
12.2013 - 07.2017

Prestige section for Sheikhs and notables (high value customers)

Etisalat UAE
10.2011 - 12.2013

Support Mobile Solutions general inquiry /Blackberry & iPhone

Etisalat UAE
09.2009 - 10.2011

Suspension & collection Department

Vodafone Egypt
01.2007 - 08.2009

Network project

Vodafone Egypt
01.2007 - 08.2009

Technical support

Orbit Egypt
01.2006 - 01.2007

Bachelor's Degree - Accounting

Faculty of Commerce Cairo University

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Mohamed Mohsen Attia