Mohamed Montaser
Dobai ,UAE
Summary
Experienced travel professional with a strong background in using technical equipment and reservation systems. Demonstrates exceptional local knowledge mastery, interactive engagement, and geography literacy. Passionate about history and travel, with multilingual competence and proficiency in foreign languages. Skilled in tour package designing, multimedia equipment usage, wildlife identification, and upholding hospitality standards. Adept at handling difficult customers with empathy and patience while ensuring safety procedures are followed. Career goal: to leverage extensive city knowledge and adaptability to weather conditions to enhance tourist experiences.
Overview
20
20
years of professional experience
Work History
Tourist guide
New land
Ras al-Khaimah, Imarat Ra's al Khaymah
07.2005 - Current
- Developed fun quiz activities during tours, increasing engagement levels amongst tourists.
- Fostered a welcoming environment, resulting in repeat business from satisfied customers.
- Managed emergencies calmly, reducing risk and maintaining safety on tours.
- Upheld high standards in presentation and personal grooming, reflecting positively on company's image.
- Demonstrated professionalism and punctuality at all times, contributing to positive company image.
- Relayed information effectively using easy-to-understand language-appreciated especially by families with young children.
- Maintained up-to-date knowledge about local attractions for the most current information provision to tourists.
- Coordinated with other tour guides for efficient handling of large groups.
- Adapted quickly under changing conditions – ensuring tours ran smoothly despite unforeseen circumstances.
- Conducted tours in inclement weather to ensure uninterrupted service.
- Organised travel schedules according to client preferences, ensuring satisfaction.
- Ensured safety for all tourists during excursions by enforcing rules and guidelines.
- Clarified queries about local culture to enhance tourist understanding.
- Enhanced visitor experience by providing detailed explanations of historical sites.
- Assisted non-English speakers for smooth communication using multilingual skills.i
- Communicated effectively with international tourists boosting reputation as an inclusive guide.
- Navigated through congested areas smoothly leading to seamless tour experiences.
- Boosted cultural awareness with accurate sharing of historical facts and anecdotes.
- Contributed to positive customer feedback with engaging storytelling techniques.
- Facilitated enjoyable experiences, leading to word-of-mouth recommendations from tourists.
- Delivered engaging tours in English and [Language].
- Shared unique stories about tour locations and shared unique stories.
- Maintained guest safety by running professional, organised tours.
- Informed tourists regarding local currency and money changers.
- Interpreted and translated languages for tourists to understand.
Education
Bachelor of Applied Science - Program
Bachelor of computer science
Cairo 01.2010 -
Skills
- Technical equipment use
- Reservation systems use
- Local knowledge mastery
- Interactive engagement
- Geography literacy
- Historical interest
- Multilingual competence
- Passion for travel
- Multimedia equipment usage
- Wildlife identification
- Foreign language fluency
- Tour package designing
- Local geography expertise
- Patience and tolerance
- Language proficiency
- Travel arrangement experiencec
- Travel arrangement experience
- In-Depth city knowledge
- Adaptability to weather
- Hospitality standards upholding
- Empathy towards tourists
- Handling difficult customers
- Safety procedures understanding
Languages
Arabic
Native
English
Advanced
Timeline
Bachelor of Applied Science - Program
Bachelor of computer science
01.2010 -
Tourist guide
New land
07.2005 - Current
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