Summary
Overview
Work history
Education
Skills
Languages
Timeline
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mohamed mosa

mohamed mosa

abu dhabi,united arab emirates

Summary

Talented finance professional with proven expertise in loan and credit management. Diligent in research and assessment for minimised client and business risk. Meticulous in maintaining accurate, up-to-date records

talking English and arabic

Overview

6
6
years of professional experience

Work history

Senior Relationship Officer

FGF MANAGEMENT (EMIRATES NBD )
Abu Dhabi, UNITED ARAB EMMIRATES
11.2021 - Current
  • Devised credit and repayment plans for secure finance management.
  • Documented client applications for personal, business and mortgage loans.
  • Prompted customers with overdue payments to avoid penalties.
  • Met with applicants to collect information about personal histories, current loans and income.
  • Updated client records with successful credit and loan applications.
  • Built positive relationships with lenders to achieve optimal client deals.
  • Issued official approval and rejection notices within allowable limits and in line with institutional risk profiles.

Relationship Officer

SECURE DATA MANAGEMENT (AJMAN BANK )
ABU DHABI, UNITED ARAB EMIRATES
06.2021 - 11.2021
  • Assessed current processes to maximise opportunities for customer satisfaction.
  • Met Service Level Agreements through strategic planning and workload management.
  • Applied regulatory expertise to develop compliant policies and processes.
  • Liaised between customers, staff and stakeholders to maintain constructive communications.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Advised clients on optimum mix of products and distribution channels for greatest success.

Customer Service Officer

C&A PayRoll
Alexandria, egypt
05.2018 - 04.2021
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Recorded and processed customer data accurately.
  • Offered detailed advice on product and service benefits.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Improved company processes by analysing customer feedback and service trends.

Bank Sales Officer

Bank Misr
alexandria, egypt
10.2017 - 04.2018
  • Handled credit approval processes through diligent application management.
  • Opened customer accounts and provided smooth onboarding services.
  • Carried out thorough customer assessments to minimise financial risk.
  • Built customer bases through cold calling and referral conversions.
  • Maintained purchase, sales and nominal ledgers for recordkeeping purposes.

Education

bachelor degree - Commerce

Kafr Elshiekh
Kafr Elshiekh
09/2013 - 07/2017

Skills

  • Credit analysis
  • Financial viability assessment
  • Financial planning
  • Loan documentation
  • Loans
  • Banking
  • Business relationship

Languages

English
Fluent
Arabic
Fluent

Timeline

Senior Relationship Officer

FGF MANAGEMENT (EMIRATES NBD )
11.2021 - Current

Relationship Officer

SECURE DATA MANAGEMENT (AJMAN BANK )
06.2021 - 11.2021

Customer Service Officer

C&A PayRoll
05.2018 - 04.2021

Bank Sales Officer

Bank Misr
10.2017 - 04.2018

bachelor degree - Commerce

Kafr Elshiekh
09/2013 - 07/2017

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mohamed mosa