Mohamed Mostafa
DUBAI
Summary
As a recent graduate with a degree in Heritage and Museology, I am excited about the opportunity to contribute to and learn from the dynamic team at Louvre Abu Dhabi. My academic background has provided me with a deep understanding of museum practices, cultural preservation, and curatorial work. I am eager to apply these skills in a real-world setting. Through my studies, I have developed expertise in research, exhibition design, and audience engagement, alongside a passion for showcasing diverse cultural histories. This internship aligns perfectly with my career goal of working in museum curation and heritage conservation, allowing me to enhance my skills while contributing to the museum's mission of fostering cross-cultural dialogue and preserving global heritage. Achievements Internship at a Museum of Islamic Art / Museum of Child / Prince Mohamed Ali Palace / Gayer – Anderson Museum Completed a summer internship at leading museums where I assisted in curatorial tasks, helped design educational programs, and contributed to conservation efforts.
Overview
4
4
years of professional experience
Work History
Administrator Supervisor
Sensatori Properties
10.2024 - Current
- Document Management and Record Keeping:
- Oversaw the preparation and organization of client contracts, lease agreements, and property documents, reducing document retrieval time by 20%
- Implemented an updated filing system, increasing office efficiency and ensuring compliance with industry regulations
- Client Communication and Support:
- Acted as the primary point of contact for client inquiries, addressing concerns and providing updates on property listings and transactions
- Enhanced customer satisfaction by responding to 95% of client queries within 24 hours, improving client retention
- Reporting and Data Analysis:
- Assisted in the preparation of weekly performance reports, tracking key metrics like lead generation and sales conversion, which contributed to strategic planning discussions
- Analyzed client feedback and market trends, providing insights to senior management for improving service offerings
- Scheduling and Appointment Coordination:
- Managed scheduling for property viewings, meetings, and appointments, ensuring 100% adherence to deadlines and reducing scheduling conflicts by 30%
- Improved coordination between agents and clients, optimizing the use of office resources and increasing agent availability for client meetings.
Front Desk Agent
STEIGENBERGER CAIRO PYRAMIDS
09.2020 - 10.2024
- Greeted and assisted an average of 100+ guests daily, ensuring a welcoming atmosphere and personalized service
- Resolved guest complaints and concerns, achieving a 95% guest satisfaction rate through effective problem-solving and timely resolution
- Check-in/Check-out Operations:
- Processed check-ins and check-outs for up to 150 guests per day, maintaining a 99% accuracy rate in reservations and billing
- Managed guest requests and room assignments, reducing check-in time by 15% through efficient systems and process improvements
- Emergency & Crisis Management:
- Responded swiftly to emergency situations ( power outages, guest medical issues), ensuring the safety and well-being of guests and staff
- Demonstrated strong crisis management skills, maintaining calm and professionalism during unexpected situations
- Administrative Support:
- Maintained accurate guest records, billing information, and internal documentation, ensuring 100% compliance with privacy policies
- Processed daily financial transactions, balancing cash drawers with zero discrepancies over the course of four years.
Education
Bachelor of Arts - Museology And Heritage Management
Helwan Universty
CAIRO - Egypt08.2024
Skills
- Archival research
- Cultural Heritage Preservation
- Curatorial Practices
- Digital Preservation
- Educational program
- Exhibit Design
- Heritage Management
- Museology
- Museum collection
- Visitor Engagement
- Technical Skills
- Digital Imaging and Photography Skills in digital photography and image editing software ( Adobe Photoshop, Lightroom)
- Data Analysis and Visualization Ability to analyze data from collections, visitor surveys, or site management using tools like Excel, to inform decision-making
- Collection Management Software Familiarity with software like TMS (The Museum System), and Past-Perfect, for cataloging Tracking, and managing museum collections and artifacts
- Hotel Management Software Proficiency in software like Opera for managing reservations, guest check-ins/check-outs, And billing
- Reservation Systems Familiarity with online booking platforms like Bookingcom, Expedia, Airbnb, and internal Reservation tools for handling bookings and modifications
- Microsoft Office Suite Strong skills in Microsoft Word, Excel, and Outlook for handling emails, generating reports Managing schedules, and tracking guest data
- Multilingual Communication Tools Familiarity with translation software or apps ( Google Translate) for effective
Languages
Timeline
Administrator Supervisor
Sensatori Properties
10.2024 - Current
Front Desk Agent
STEIGENBERGER CAIRO PYRAMIDS
09.2020 - 10.2024
Bachelor of Arts - Museology And Heritage Management
Helwan Universty
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