MOHAMED MOSTAFA

• Forecasting consumer buying patterns based on sales trends and economic conditions monitoring
• Online sales planning as per the market trend & search tags to the category to improve sales
• Proficiency in developing and executing strategies for merchandise assortments, vendor relations management
• Ensure constant monitoring of the market; identification of competing risks and new development niches
• Develop the management dashboards, ensure the relevance of the indicators in place, and analyze the gaps and propose corrective actions
• Knowledge of sales forecast based on trend, inventory availability, and upcoming promotions
• Manage Seller portal, inventory management, and multiple product categories
• Track current trends, opportunities, assortment, competition, and buyer category of business and do assorting, merchandising, and online products
• Manage end-to-end client relationships including pitching, negotiation, contracting, invoicing, and payment collection, result tracking, and troubleshooting
• Product selection and promotional strategical planning for revenue growth
• Responsible for the content writing on the website and other sales platforms
• Website testing and monitoring day to day activity for the QA and user acceptance (UAT)
• Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use
• Analysis data and report writing abilities.
• Data analysis, presentations, and providing - yearly, quarterly, and ad hoc reports etc... - reports for performance improvements.

• Escalation members are assigned to escalated cases to oversee the case from customer perspective to provide the best customer experience, evaluating the situation, facilitating the issue, and acting as an advocate on customer’s behalf
• Handling complaints in KSA for Ministry of Commerce and Investment and in UAE for Department of Economic Development
• A commitment is set to deliver high quality services and support to our customers.
  Handling supervisor calls and insure that the promised updates are performed on time
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Respond to customer’s escalations in a timely and accurate way, via phone, email or chat
  Follow up with customers to ensure their technical issues are resolved
• Delivering superior customer service to our customers as the process is set to ensure that the team learn is provided with the means to give an issue a wider attention.

• Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
• Provide information about products and services for Sony Play Station, Television & Home Cinema, Mobile accessories & smart device, Cameras, Car & Marine, Audio and Storage & Energy
• Take orders, respond to customer complaints, and process return.
  Follow up with customers for survey and take feedback for installation
• Provide strong & updated product knowledge & competition's offers awareness supporting
• Achieves personal and store KPIs, consistently exceeding key performance indicators.

• Consult with customer to evaluate needs and determine best options
• Upgrade Service and offer additional service packages or options
• Resolved Issues and shared bene ts of additional services
• Respond to questions and concerns about services, and escalate call appropriately
• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
• Promoting the company’s products and services to customers
• Dealing efficiently with questions and queries from customers.

Retail Supervisor:

• Implement and ensure representatives’ performance through field support agents to provide the best performance possible to be acquired
• Planning and preparing work schedules and assigning staff to specific duties
• Ensuring that goods and services are correctly priced and displayed
• Maintain inventory and ensure items are in stock
• Monitor employee productivity and provide constructive feedback and coaching

Sales Advisor:

• Greet the customer on counter with warmth, courtesy & personalized greeting
• In low traffic periods, meet the customer at the door (acting as greeter)
• Full customers need assessment by proper probing to identify the customer's needs.
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• Promoting the company’s products and services to customers
• Ensure that the customer got all the needed service before leaving the counter
• Farewell the customer & invite him to revisit our store.

Customer Service Representative:

• Clear and confident telephone manner
• Proven aptitude for dealing with customer complaints
• Extensive knowledge of Microsoft Office, Excel and Lotus Notes
• Directing requests and unresolved issues to other colleagues
• Able to adapt tone, language and style for different customers and situations.