MOHAMED MOUSSA
Abu Dhabi
Summary
Dynamic and results-driven HR Professional with over 13 years of experience in human resources, employee relations, and organizational development, specializing in the healthcare industry. Proven expertise in driving compliance with UAE labor laws, healthcare regulations (DOH, DHA, MOH, MOHRE, ISO) and implement workforce strategies that enhance retention, efficiency, and employee satisfaction. Adept at developing HR systems, optimizing recruitment pipelines, and supporting organizational goals in fast-paced, patient-centric environments. Recognized for delivering strategic solutions that achieve operational excellence while fostering a culture of collaboration and trust.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Culture and Performance Adviser
Aspen Medical
09.2021 - 02.2025
- Led HR operations for a healthcare workforce of 4,200+ employees, ensuring compliance with DOH, MOHRE, and ISO standards
- Presided comprehensive HR policy reviews and audits to ensure full compliance with healthcare standards and regulatory requirements, including DOH, MOHRE, ISO, and ADHICS frameworks
- Spearheaded policy and procedure drafting and revisions, audit preparations, resulting in successful inspections by healthcare authorities with 98.5% rating across six (6) Primary Healthcare Clinics
- Partnered with department leaders and stakeholders to design a performance management system tailored to a healthcare workforce, resulting in improved accountability and measurable outcomes
- Introduced the development of healthcare-specific employee engagement programs, boosting team morale and productivity by 30% during high-pressure periods such as the COVID-19 pandemic
- Conducted and formulated manuals for training sessions and workshops on employee wellness, workplace safety with HSE Department, and cultural competence, fostering a patient-focused and inclusive work environment
- Conducted thorough background checks, professional credentialing, and verification processes for new hires, ensuring full compliance with regulatory requirements
- Analyzed employee performance trends and implemented strategic interventions, such as individualized coaching and mentorship, to align staff behavior with organizational goals
- Facilitated conflict resolution and mediation sessions, reducing employee grievances by 25% and enhancing workplace harmony
- Achieved near-zero turnover rates (0.1%-0.05%) by fostering a positive work culture and implementing retention programs
- Formulated and designed probationary review, goal setting, KPIs to measure staff performance and patient care outcomes, ensuring alignment with healthcare operational benchmarks
- Directed and initiated the integration of HRMS, EMR, Oracle HCM, and other systems, reducing costs by 30% and improving efficiency by 97%
- Managed end-to-end onboarding and credentialing processes for clinical staff, streamlining onboarding and licensing timelines
- Partnered with management to create a diversity and inclusion strategy, which increased representation of underrepresented groups in leadership positions by 45% and achieved 100% Emiratization targets
- Slashed payroll/benefits administration costs 34% by minimizing ineffective recruitment, marketing and onboarding campaigns while ensuring the continuation and enhancements of services
- Conducted regular workforce sentiment analysis via surveys and feedback sessions, using insights to refine HR policies and improve employee satisfaction
- Delivered well organized and actionable reports and analytics to leadership, enhancing workforce planning and decision-making
Operations and Human Resource Manager
Star Home Services
10.2018 - 09.2021
- Company Overview: Star Services Facility Management
- Oversaw HR and operational functions for a team of 2,000+, focusing on healthcare staffing, housekeeping, attendants and client engagement
- Designed and implemented organizational culture transformation strategies, fostering a collaborative and employee-centered work environment across the business
- Facilitated recruitment campaigns targeting healthcare professionals, securing a steady pipeline of skilled candidates
- Developed and led employee performance management frameworks, integrating KPIs that aligned employee roles with organizational goals and client expectations
- Developed tailored HR solutions to meet healthcare client needs, enhancing satisfaction and contract issuance and renewals
- Negotiated contracts with vendors and clients which achieved 97% turnover rates
- Delivered comprehensive onboarding programs tailored to various healthcare roles, ensuring smooth integration of new hires into the workplace and boosting retention rates by 10%
- Conducted enhanced employee engagement, such as regular surveys, recognition programs, and mentorship opportunities, resulting in a 35% increase in job satisfaction scores
- Eased out HR and operations by implementing automated systems for payroll, attendance tracking, and employee data management, improving accuracy and saving 15% in administrative costs annually
- Partnered with healthcare clients to identify staffing needs and develop customized HR solutions, strengthening long-term client relationships and increasing contract issuance and renewals by 30%
- Acted as a key advisor to senior management on workforce planning and organizational restructuring, providing data-driven insights and strategies to optimize talent utilization
- Delivered well organized and actionable reports and analytics to leadership, enhancing workforce planning and decision-making
- Suggested additional income generating business proposals which results in 97% turnover
Human Resource and Recruitment Specialist
Gulf Marketing Group
01.2018 - 10.2018
- Managed full-cycle recruitment for 25,000 employees, with a strong focus on blue- and white-collar roles
- Collaborated with department heads to ensure alignment of hires with organizational needs and culture
- Organized an English mandatory assessment for client facing roles achieving 100% satisfactory rate
- Designed and implemented target-based recruitment campaigns, utilizing job boards, social media platforms, and networking events to build a robust candidate pipeline, reducing time-to-hire by 25%
- Conducted over 300 interviews monthly, ensuring candidates met technical qualifications, cultural fit, and healthcare compliance requirements
- Developed and maintained detailed recruitment metrics, including applicant conversion rates, time-to-fill, and cost-per-hire, presenting insights to senior management for strategic decision-making
- Implemented employee referral programs that increased high-quality candidate applications by 20%, improving retention and engagement among new hires
- Streamlined offboarding processes, ensuring seamless transitions and adherence to compliance requirements during employee exit by 20% and increasing productivity during the first 90 days
- Facilitated probationary reviews, KPI evaluations, and appraisal processes, aligning performance management with organizational objectives and employee development plans
- Led onboarding and training programs, focusing on KPI management and compliance with healthcare labor regulations
- Designed and delivered employee engagement activities, such as recognition programs, wellness initiatives, and feedback systems, improving team morale and fostering a culture of collaboration
- Conducted regular training on recruitment best practices, labor law updates, and diversity hiring, equipping HR teams and hiring managers with tools to attract and retain top talent
- Played a key role in resolving employee grievances and conducting disciplinary actions, ensuring fairness and compliance with UAE labor laws and company policies
- Led workforce planning initiatives to anticipate staffing needs, create talent pipelines, and ensure the organization remains agile in addressing growth opportunities and healthcare demands
Human Resource and Recruitment Officer
Black Pearl Consult
07.2017 - 01.2018
- Initiated and h turnover rate to 15%
- Boosted company revenue by 20%
- Designed and implemented target recruitment campaigns, with the use of job boards, social media platforms, and networking events to build a robust candidate pipeline, reducing time-to-hire by 20%
- Successfully recruited over 1,400 healthcare professionals within 6 months, contributing to organizational growth and client satisfaction
- Conducted thorough background checks, professional credentialing, and verification processes for new hires, ensuring full compliance with regulatory requirements
- Worked with Hiring Managers to develop a detailed job description, specifications and strategies within the clientele needs based on organization and culture
- Initiated advisory for KPIs, performance and retention services to maintain 8% retention rate
Human Resource and Recruitment Officer
Dream Communication Channel Partner Agency of Etisalat
07.2016 - 07.2017
- Managed full-cycle recruitment for a workforce of 250+ employees across the industries, with a strong focus on sourcing, hiring, and onboarding corporate professionals
- Developed and implemented corporate recruitment strategies, aligning talent acquisition with organizational objectives to fill critical roles in record time
- Collaborated with department heads and C-level executives to forecast workforce needs, design role-specific job descriptions, and ensure hiring aligned with company culture and long-term goals
- Designed and led onboarding programs that streamlined integration for new hires, reducing turnover during the first 60 days by 45% and improving new hire productivity
- Oversaw compliance with UAE labor laws, ensuring all HR processes (recruitment, onboarding, appraisals, and offboarding) adhered to MOHRE and UAE regulations
- Developed and executed employee retention strategies, including mentorship programs, employee recognition initiatives, and career pathing, increasing overall retention by 15%
- Conducted thorough background checks, professional credentialing, and verification processes for new hires, ensuring full compliance with regulatory requirements
- Partnered with legal and compliance teams to address employee relations issues, including disputes, disciplinary actions, and grievance resolution, ensuring fair outcomes and minimizing legal risk
- Initiated easy offboarding processes, ensuring departing employees experienced a smooth transition while maintaining compliance with labor laws and company policies
Human Resource and Recruitment Assistant Manager
EXL Services
03.2014 - 05.2016
Senior Customer Service / Human Resource Officer
Aegis People Support
09.2011 - 03.2014
Education
Bachelor of Science - Nursing
Holy Name University
Registered Nurse -
Skills
- Healthcare Human Resource (HR) Compliance
- Talent Acquisition
- Onboarding/Offboarding
- Employee Retention Strategies
- HR Technology Systems
- Workforce Planning & Analytics
- Leadership & Development
- Regulatory Expertise
Certification
- Zero Government Bureaucracy, ICA, UAE, 01/01/24
- Monkeypox Training, DOH, Abu Dhabi, UAE, 01/01/24
- Effective Communications Training, Coursera, 01/01/24
- Updates on UAE Labour Law, MOHRE, UAE, 01/01/23
- Fire Warden Certification, GTSC, UAE, 01/01/22
- Introduction to Artificial Intelligence, IBM, 01/01/24
Owncar
True
Personal Information
License: UAE License
Timeline
Culture and Performance Adviser
Aspen Medical
09.2021 - 02.2025
Operations and Human Resource Manager
Star Home Services
10.2018 - 09.2021
Human Resource and Recruitment Specialist
Gulf Marketing Group
01.2018 - 10.2018
Human Resource and Recruitment Officer
Black Pearl Consult
07.2017 - 01.2018
Human Resource and Recruitment Officer
Dream Communication Channel Partner Agency of Etisalat
07.2016 - 07.2017
Human Resource and Recruitment Assistant Manager
EXL Services
03.2014 - 05.2016
Senior Customer Service / Human Resource Officer
Aegis People Support
09.2011 - 03.2014
Registered Nurse -
- Zero Government Bureaucracy, ICA, UAE, 01/01/24
- Monkeypox Training, DOH, Abu Dhabi, UAE, 01/01/24
- Effective Communications Training, Coursera, 01/01/24
- Updates on UAE Labour Law, MOHRE, UAE, 01/01/23
- Fire Warden Certification, GTSC, UAE, 01/01/22
- Introduction to Artificial Intelligence, IBM, 01/01/24
Bachelor of Science - Nursing
Holy Name University
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