Mohamed Mudathir

Work History

Bloom Education

Al Ain

03.2020 - 05.2021

Managing office365 tenant and all its collaborative suite (Teams,OneDrive).
Providing on ground support and helping the users account set up.
Managing and maintain Active Directory and Group policies.
Managing Antivirus Solution.
Maintain Asset Management Records and track inventory.
Prepare, install and maintain IT hardware and software, e.g. laptops/desktops (PC & MacBook), tablets (iPad), mobile phones, peripheral devices (printers/copiers), network cards etc.
Resolved issues and escalated problems with knowledgeable support and quality service.
Completed reports detailing network and systems performance, costs and downtime issues.
Kept software licenses current for all computers and mobile devices.
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.

Uber Technologies Inc

Dubai

08.2019 - 03.2020

Assist in the IT operations and applications support at a number of local Uber offices.
Create, manage, and deploy corporate Mac OS images and software packages to Mac laptop and desktop.
Sets up mobile phone Exchange email, VPN, and internet access for users via secure company network.
Manage and troubleshoot teleconferencing and videoconferencing software and hardware to ensure run smoothly.
Experienced with Mobile Device Management solution ( Microsoft Intune , Airwatch and Jamf).

Abu Dhabi Education Council (ADEC)

Al Ain

01.2019 - 07.2019

Managed a team of 15 technicians supporting more than 50 government schools in Al Ain.
Leading and guiding the team's service delivery and providing support in an ITIL compliant service desk.
Create and maintain documentation for the Service Desk to improve customer experience and technical knowledge.
Experience in resource planning,resource allocation to ensure efficient Service delivery.
Collaborating with internal and external partners and vendors.
Maintain Asset Management Records and track inventory.
Used ticketing systems to manage and process support actions and requests.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Abu Dhabi Education Council (ADEC)

Al Ain

08.2011 - 12.2018

Worked as 2nd level support to 500+ users in over 15 schools.
Manage the Apple and Windows Infrastructure and create customized OS images to be deployed on MacBook and laptops.
Responsible for creating and deploying operating system images on the schools computer labs (100+ devices) through SCCM.
Administration & configuration SCCM 2012 including (windows patches, software deployment and imaging implementation)
Good Knowledge on Operating System Deployment (OSD) in SCCM (Boot Image, Drivers, OS Image and Task sequences)
Administrating, monitoring and supporting schools Network infrastructures including: LAN, WLAN, IP Telephony, CCTV systems and servers.
Plan, prepare and implement routine Preventative Maintenance activities (bi-annual), and maintain records for Schools network infrastructures, hardware, software and operating systems assets.

Computer Network System (CNS)

Dubai

01.2010 - 08.2011

Assist in maintaining systems hardware and software configuration.
Troubleshoot and address the desktop systems and networks.
Managing Active Directory daily activites end users, applications and administration teams.
Follow company's policies and standards for new and existing Active Directory related technologies.
Engaged in user support interactions via telephone, chat and email platforms.
Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
Patched software and installed new versions to eliminate security problems and protect data.