Mohamed Mustafa
Ajman
Summary
Experienced in the industry banking.
customer service and public relation officer. Qualified education background ,knowledge acquisition and development performance for optimal performance. proficient in all tasks, to handle high - volume operation with accuracy and full compliance with regulatory requirement.
I am Open to change the role and willing for that
Overview
21
21
years of professional experience
Work History
Senior Customer Service
Dubai islamic bank
08.2009 - 03.2023
- Handle inbound calls to provide consulting services and resolve clients concerns, selling banking products to existing and potential customers.
- Refer clients to internal financial experts and/or relevant banking departments, such as escalating complex issues to management when necessary
- Maintain service level of customer satisfaction such understanding of the company products, services processes and policies to effectively assist customers.
- Collaborate with internal departments to resolve customer issues and improve the overall performance
- Meet achievement and performance goals, such, call handling time, customer satisfaction and sales targets
- Work with my colleagues to achieve and enhance the level of customer satisfaction offered by the organization and meet the needs of customers in line with their expectations by providing high-quality services such as working on clients satisfaction and provide solutions.
- Assist staff with audits and various departments followed promote sales, and services by providing complete information.
- Processing (credit card, personal loan, auto loan, home loan) applications. Verification of bank account details at the request of the client
- Working knowledge of personal banking, awareness of collections process, practices, rules and regulations.
public relation officer
DIB CAPITAL LTD (subsidiary to Dubai Islamic Bank)
05.2005 - 07.2009
- Manage, type, and track all online applications on the E government Sites- employee visit visa, Mission visa dependent, trade license, etc registration
- Schedule all employees medical and Emirates ID
- Organize Business visa for employee from different embassies and consulates
- Organize and manage periodic renewals all employees visa and trade license and government registration
- Manage and handle all petty cash especially the petty cash expenses of the CEO
- Submitting the bills in a timely manner
- Providing assistance such (driver's license, paying bills, renewing personal license, car registrations... Et cetera) process.
- Pick up and deliver from airport CEO-Board member-VIP visitor, as personal representative of CEO office.
Security Guard supervisor
Al Tanmyah Services (subsidiary to Dubai Islamic Bank)
06.2003 - 04.2005
- Protects personnel and facilities against hazards of fire, accidents and vandalism; maintains law and order, and enforces all regulations, including those in the Fire Evacuation and Emergency
- Monitors the screen for occupants and visitors; patrols as assigned and seeks out and takes preventative action against existing hazards or conditions which may cause injury, damage or intervene with the usual operation, and reports same immediately
- Guides visitors in a courteous manner and assists as directed and assists ill or injured persons in obtaining care and treatment, and reports such events immediately by radio or telephone and on proper report forms maintains order on post and makes request for necessary.
public relation officer
Al KHatal Group
04.2002 - 06.2003
- Manage, type, and track all online applications on the E government Sites- employee visit visa, mission visa dependent, trade license, etc registration
- Schedule all employees medical and Emirates ID
- Organize Business visa for employee from different embassies and consulates
- Organize and manage periodic renewals all employee visa and trade license and government registration
- Manage and handle all petty cash on hand by submitting the bills in a timely manner.
Education
Bachelor - Business Administration
Sudan University For Science And Technology
Khartoum - SUD10.2002
Skills
- Computer literacy
- Customer Satisfaction
- Communication skills
- Time management
- Bilingual
- Teamwork
- Data Entry
- Driving Experience
- Interpersonal skills
- Easy adapting
- Prioritize tasks
- Multitasks
- Sales
- Negotiation
- Call center experience
- Complaint Handling
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsWork from home optionTimeline
Senior Customer Service
Dubai islamic bank
08.2009 - 03.2023
public relation officer
DIB CAPITAL LTD (subsidiary to Dubai Islamic Bank)
05.2005 - 07.2009
Security Guard supervisor
Al Tanmyah Services (subsidiary to Dubai Islamic Bank)
06.2003 - 04.2005
public relation officer
Al KHatal Group
04.2002 - 06.2003
Bachelor - Business Administration
Sudan University For Science And Technology
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