Mohamed Naguib
Dubai
Summary
Adept at multitasking and maintaining cleanliness, I significantly enhanced customer satisfaction at Tasha Restaurant by providing attentive service and efficiently managing high-volume periods. Skilled in order management and accuracy, my proactive approach and professional appearance contributed to a loyal clientele base and improved restaurant profits.
Overview
6
6
years of professional experience
Work History
Waiter
Tasha Restaurant
10.2023 - 04.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter's
Al Shabrawy
07.2021 - 09.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waiter's Assistant
Nour Restaurant
01.2018 - 03.2021
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Trained new servers on restaurant policies and procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
Education
High School Diploma -
Technology Institute
Egypt06.2024
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Professional Appearance
- Order Management
- Order Accuracy
Timeline
Waiter
Tasha Restaurant
10.2023 - 04.2024
Waiter's
Al Shabrawy
07.2021 - 09.2023
Waiter's Assistant
Nour Restaurant
01.2018 - 03.2021
High School Diploma -
Technology Institute