Mohamed Najmudeen
IT ADMINISTRATOR
Sharjah
Summary
Competent IT professional with 14+ years proven UAE experience in System Administration, Technical Support, including plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Willing to gain professional work experience in challenging IT work environment to show excellent work skills gained from past service record
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
3
3
Certifications
Work History
IT Administrator
MohamedHilalGroup
03.2021 - Current
- Administer, configure, and maintain the company's IT infrastructure, including Windows, Linux servers, network devices, and cloud-based resources
- Monitor and Ensure server hardware and software are up-to-date and functioning optimally
- Working knowledge of M365 Office, Outlook, SharePoint, Team, and OneDrive
- Set up and configure email accounts, distribution lists, and security protocols
- Management of Veeam backup system, Fortinet firewalls, and access points
- Establish and enforce robust company-wide IT and information security policies
- Assist employees with IT-related questions and issues, both remotely and on-site
- Ensure and monitor all IT data & system backups are taken properly and restoration of backup data testing is conducted regularly
- Monitor and test application/network performance for potential bottlenecks, identify possible solutions and implement those fixes
- Manage and maintain security systems, surveillance systems, encryption protocols
- Implement and enforce IT security policies, ensuring systems and data are protected from unauthorized access and threats
- Install, configure, and update software applications, ensuring compatibility and security, and manage software licenses and subscriptions
- Integrate software and hardware solutions for efficient device management for all employees
- Liaise with vendors for problem resolution and new procurements
- Collaborate with cross-functional teams to plan, implement, and execute IT projects
- Interact with development and deployment teams to restore service and identify and correct the root cause of problems
- Manage the IT budget and resources, including the development of project plans and resource allocation
- Self-reliant and motivated with a proven ability to work as part of a team and independently
IT Support Engineer / IT Admin
AG CARS Services
06.2005 - 01.2020
- Supervise day-to-day operations of the Data Centre and coordination
- Installing, configuring, and maintaining of Domain Controller, and AD group policy as per the organization's corporate IT Policy
- Ensure effective coordination with IT function to facilitate the provision of rapid and effective response/resolution for major or high incidents
- Provide IT support for problems and issues resulting from errors and problems with implemented systems, applications, etc
- To ensure minimum loss of service due to encountered errors and resolve problems for seven branches across the UAE
- Install and maintain ERP application Terminal server & Hyper - V servers
- Experience in Oracle Orbits ERP and SAP applications Implementation
- Perform preventive maintenance by applying OS patches and upgrades regularly, performance tuning, hardware upgrades, and resource optimization
- Execute backup procedures and maintain backup media onsite and offsite
- Antivirus Management - Installing and configuring automatic updates of pattern files, scheduling virus scanning, configuring alerts and resolving issues
- Provide user support in the appropriate use of systems/applications Intranet and Internet usage and provide them the best possible solutions to their IT related issues/problems
- Setting up new users' accounts and profiles and dealing with password issues
- Prepare or assist with timely and accurate departmental statements and reports to meet department requirements, policies, and standards
- Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives
- Ensure the provision of ongoing support of hardware and software applications and systems in line with the SLA terms and agreement, resulting in internal customer satisfaction
- Suggest improvements to System performance, capacity, and scalability
Education
Master Of Science - Informaon Technology
Bharathidasan University
Skills
Windows Server Administration
Mac OS and Windows Client Management
AD
DNS
DHCP
M365 Maintenance
Network Management
Antivirus Management
Firewall Management
Backup Management
ERP
Technical Support
Certification
Microsoft Azure Administrator, 2023, 995011719
Accomplishments
Certificate of Best Performance awarded in the IT Dept twice at AG Cars Services.
Personal Information
- Nationality: Indian
- Marital Status: Married
- Visa Status: Resident Visa
Timeline
IT Administrator
MohamedHilalGroup
03.2021 - Current
IT Support Engineer / IT Admin
AG CARS Services
06.2005 - 01.2020
Master Of Science - Informaon Technology
Bharathidasan University