Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
MOHAMED SAAD

MOHAMED SAAD

Dubai,UAE

Summary

Results-driven professional with expertise in customer relationship management, contract negotiation, and KPI tracking. Leads teams effectively, utilising strong mentoring and coaching skills to enhance performance. Skilled in influential communication and staff recruitment to drive organisational growth. Focused on building positive client relationships and achieving significant business outcomes.

Overview

2
2
Languages
11
11
years of professional experience

Work history

Strategic Customers Manager

Dynatrace Inc.
Dubai, UAE
09.2024 - Current
  • Owned mega opportunities sales pipeline, sourcing and developing new business opportunities to maximise revenue potential.
  • Managed key accounts, achieving stable revenue growth through tailored relationship strategies.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Guided team members in upselling and cross-selling, enhancing customer value proposition and increasing overall account satisfaction.
  • Enhanced market penetration with effective territory management.
  • Conducted detailed market analysis to identify new opportunities.
  • Generating $5M solid opportunities with large enterprise customers in Saudi Arabia .with potential growth by 100% .
  • Generating presence at enterprise market by 25%

Regional Director

Asimily
RIYADH, Saudi Arabia
01.2023 - 08.2024
  • Developed and executed regional sales strategy to raise market share by 10%.
  • Developed and implemented pricing strategy to enhance profitability by 25%.
  • Identified and pursued opportunities for business growth and expansion.
  • Managed regional marketing campaign to increase sales by 10%.
  • Built and maintained relationships with key clients.
  • Created customer segmentation strategy to effectively target high-value customers.
  • Developed and managed sales pipeline for accurate sales forecasting.
  • Coordinated with cross-functional teams to deliver successful client projects.
  • Created and maintained customer database tracking customer activities and preferences.

GENERAL MANAGER

Data Excellence
RIYADH
02.2023 - 12.2023
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Achieved business revenue of 10M SAR within 6 months.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Cultivated relationships with customers and suppliers, enhancing account development and retention.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Evaluated performance through report analysis, identifying improvements and implementing actionable changes.
  • Prepared annual budgets with controls, ensuring alignment with strategic financial goals.

Country Manager

Veritas Technologies
RIYADH
08.2018 - 12.2021
  • Owned all aspects of sales planning, development and team and account management for country.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Achieved 10% growth in sales through strategic planning and execution. on quota in an annual basis.
  • Strengthened relationships with industry partners and potential clients, contributing to increased team and company profits.
  • Implemented promotional strategies that resulted in 10% revenue boost.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Identified opportunities for growth within Saudi territory and collaborated with sales teams to reach sales goal.
  • Met established KPIs for company, regional team and individual performance through collaboration and customer-centric focus.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Recruited, trained and coached 10-member team to support company growth
  • Hired, supervised and coached 7 employees on sales strategies to optimize performance.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 10 employees.
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organised and safe environment for employees and patrons.
  • Achieved 10% growth in sales through strategic planning and execution. on quota in an annual basis.

Manager of Strategic Accounts

Veritas Technologies
RIYADH
08.2015 - 07.2018
  • Owned and developed [6] accounts, fostering exceptional working relationships to increase long-term client retention by [100]%.
  • Managed sales pipeline, converting leads into sales closures to drive revenue growth.
  • Successfully closed [$40M] contracts throughout [4] years.
  • Working with strategic team (Presales, TAM, Channel) to build road map for each strategic account (National Information Centre (NIC), Saudi ARAMCO, SABIC, MOE, MOH) to drive all business generation activities.
  • Developed account plans, marketing strategies, and technical workshops for each account to strengthen pipeline.
  • Quoted customers with cost-effective solutions, addressing specific issues to enhance satisfaction.
  • Addressed customer concerns promptly to minimise downtime. to maintain productivity goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Standardised Saudi Government Cloud on Veritas technology.
  • Achieved exceptional performance benchmarks consistently over three years..

Education

B.Sc. - Computer Science

Mansoura University
Mansoura
1 1992 - 1 1996

Skills

  • Customer management systems
  • Contract negotiation
  • Negotiation techniques
  • KPI monitoring
  • Client management
  • Staff recruitment
  • Leadership
  • Diverse leadership
  • Mentoring
  • Diplomatic communication
  • Influential communication

Languages

Arabic
Native
English
Fluent

Timeline

Strategic Customers Manager

Dynatrace Inc.
09.2024 - Current

GENERAL MANAGER

Data Excellence
02.2023 - 12.2023

Regional Director

Asimily
01.2023 - 08.2024

Country Manager

Veritas Technologies
08.2018 - 12.2021

Manager of Strategic Accounts

Veritas Technologies
08.2015 - 07.2018

B.Sc. - Computer Science

Mansoura University
1 1992 - 1 1996

Similar Profiles

  • Jeffrey StilesJeffrey Stiles

    <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

  • Andre Leon VorsterAndre Leon Vorster

    Opperations Manager and Founder at Breandre Electrical KontrakteursOpperations Manager and Founder at Breandre Electrical Kontrakteurs

  • TETIANA YUROVATETIANA YUROVA

    Co-Founder & Business Operations Manager at DosebeCo-Founder & Business Operations Manager at Dosebe

  • Abhishek AgarwalAbhishek Agarwal

    <p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br> Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br> Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br> Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br> Prepared accurate renewal quotes and contracts in compliance with company policies.<br> Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br> Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br> Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited

Create profile
MOHAMED SAAD