MOHAMED SABRY HELAL
Production Services Network International Ltd.
Dubai
2
Languages
21
years of professional experience
To utilize my education, professional experience and personal skills for my organization and improve myself constantly by learning from the right people hence, to get a reasonable position in my area of work. To serve your organization with integrity and hard efforts, accomplishing the requirements of the job and satisfying the superiors.
Work History
Public Relation Officer
11 Years 11 Months- Coordinates the collection and processing of documents required for inbound and outbound immigration.
- Complied with Granite's policies and processes involving local and international immigration practices.
- Works with stakeholders to identify and complete work permit, residency, visa and immigration related documentation.
- Advisor to all stakeholders including: candidates, employees company management and external agencies.
- Managed visa processing including work visas, visit visas, and Golden Visa services
- Prepares letter of invitation and obtains required attestations.
- Coordinated with embassies and consulates for document attestation and approvals
- Handled company licensing procedures and labor contractsEnsured compliance with UAE immigration and labor laws
- Initiates business visit visa/work visit visa requests through local authorities.
- Prepares letter of invitation and obtains required attestations.
- Attending third party offices/locations including various government agencies for certification legalization, translation, Etc. of documents.
- Updates internal company information systems with changes in immigration actions keeping it updated according to immigration department guidelines.
- Keeps internal stakeholders informed of progress and works to identify immigration related solutions.
- Assist HR with administration related task that may include but are not limited to filing, administering medical insurance plans, preparing personnel certificates, leave management and assisting with on-boarding/off-boarding logistics.
- Manage and track renewal process for the commercial licenses/certificates (Commercial Registration, Municipality License, etc.)
- Executed various tasks to support team operations.
- Outlined key tasks and responsibilities for the role.
- Assist HR with administration related tasks that may include but are not limited to filing, administering medical insurance plans, preparing personnel certificates, leave management and assisting with on-boarding/off-boarding logistics.
- Manage and track renewal process for the commercial licenses/certificates (Commercial Registration, Municipality License, etc.)
- Monitored workflow and ensured timely completion of all submissions
- Handled company licensing procedures and labor contracts
Ensured compliance with UAE immigration and labor laws
Airport Coordinator
5 Years 7 Months- Coordinated driver schedules, providing complete passenger details such as name, arrival time, and destination.
- Interacts with the company's customers to provide them with information to address inquiries regarding services.
- Monitor the location of the drivers.
- Ensured guests received exceptional experiences throughout their journeys.
- Answered phone calls from hotel staff and guests, addressing their inquiries and requests.
- Handling complaints in accordance with the company's guidelines and policies.
Operations Coordinator/Reservation/Data Entry
5 Years 8 Months- Operated telephone systems to connect calls and provide assistance to customers.
- Coordinated reservations, confirming bookings, managing amendments, cancellations, and additions.
- Full communication and assigning of drivers task for each booking confirmed.
- Reconcile activities / reports closed for all events and daily activities.
- Resolved customer complaints, ensuring satisfaction and maintaining service standards.
- OPERATIONS COORDINATOR/RESERVATION/DATA ENTRY (July 31, 2014)
Luxury/VIP Car Driver
3 Years 1 Month- Transported guests from airport to hotel or desired destination with a focus on safety.
- Maintain the cleanliness of the car for the guests' comfortability during the trip.
- Helping the guest in carrying their luggage inside the car compartment.
- Follows rules and regulations implemented by the Road and Transportation Authority (RTA) to avoid accidents.
- Provided excellent customer service to enhance guest experience.
Team Leader
3 Years 1 Month- Worked as a cashier, cook, or supply base based on duty manager's instructions.
- Prepare food products according to approved operating standard procedures.
- Maintain highest level of quality, services and cleanliness in all work assignments.
- Follow approved operating standard procedure and schedule the sanitation of food preparation in storage areas, equipment, utensils and cash handling.
- Make sure that all foods are properly packed.
- Collaborated with team members to ensure efficient operations.
- Executed home delivery of food orders to customers promptly.
- Ensure to deliver the food in time.
- Packaged food securely to maintain quality during delivery.
- Work as a cashier, cook and/or supply base as assigned by duty manager.
- Resolved customer complaints to enhance service experience.
- Familiarize the location of the customer (Ajman, Sharjah, and Dubai).
Education
Bachelor of Social Work - Social Work
Skills
Has a valid UAE Driving license (no.3)
Flexible and Hard working
Equipped with good communication Skills and interpersonal skills
Have knowledge and experience in customer service with Excellent performance
Excellent problem solving skills and quality control
Good knowledge of local immigration & Labour rules
Team player
Proactive and responsible
Ability to prepare detailed reports using MS offices.
Good knowledge of UAE Immigration & Labour Systems
PRO & Government Relations
Visa Processing (Employment / Visit / Golden Visa)
Embassy & Document Attestation
Problem Solving
Microsoft Office & Electronic Systems
LANGUAGES
Arabic and English
Full Proficiency in oral and written
TRAINING AND SEMINAR
- IQMS and SAI GLOBAL
- Business & Innovation Center
- 4th-8th January 2015
- Auditor / Lead Auditor (ISO 9001:2008)
Disclaimer
I hereby that the above information are true to the best of my knowledge and belief. MR. MOHAMED SABRY MOHAMED HELAL Applicant
PERSONAL DATA
- Birth Date: October 26, 1980
- Nationality: Egypt
- Sex: Male
- Visa Status: Employment Visa
Timeline
Public Relation Officer
Production Services Network International Ltd.
08.2014 - CurrentRead More
Airport Coordinator
National Transportation Company
12.2008 - 07.2014Read More
Operations Coordinator/Reservation/Data Entry
National Transportation Company
11.2008 - 07.2014Read More
Luxury/VIP Car Driver
National Transportation Company
11.2008 - 12.2011Read More
Team Leader
Americana - Kuwait Food Company (Hardees Hamburger Restaurant)
07.2005 - 08.2008Read More
Higher Institute of Social Service
Bachelor of Social Work from Social Work
Read More