MOHAMED SAKKAF SHAFNY AHMED
Operations Executive
Dubai
Summary
Customer Service & Travel Operations professional with 8+ years’ experience in ticketing, visa processing, media tracking, and data entry. IATA/UFTAA certified and Amadeus-proficient, bringing a strong service mindset, adaptability, and a collaborative spirit. Known as a quick learner and people person, with the skills and drive to grow while delivering consistent, high-quality results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Operations Executive – Travel & Tourism
Retaj Tourism LLC
09.2024 - Current
- Designed and executed 50+ tailor-made tour packages per quarter, resulting in a 35% increase in customer referrals.
- Streamlined itinerary workflows, reducing turnaround time by 40% and improving team efficiency.
- Provided accurate, up-to-date visa and insurance guidance, decreasing client issues by 20%.
- Built strong relationships with hotels and tour operators, enhancing customer satisfaction and retention.
Store In-Charge (Customer Service)
Baskin Robbins – Galadari Ice Cream
04.2023 - 08.2024
- Oversaw day-to-day operations at a local residential outlet, supervising 4+ team members to ensure consistent service delivery.
- Managed AED 3,000–4,000 in daily transactions, maintaining 100% accuracy in cash handling and reconciliation.
- Built strong rapport with repeat customers, contributing to a 95% satisfaction rate.
- Identified and corrected process inefficiencies, cutting POS and billing errors by 25%.
Media Tracker (Part-Time to Full-Time)
Inclusive Media Monitoring
09.2019 - 04.2023
- Tracked and analyzed both real-time and pre-recorded content across TV, radio, newspapers, and 5+ social media platforms.
- Promoted from part-time to full-time for consistently delivering fast, accurate insights and high-quality client reporting.
- Produced daily reports with a 30% faster turnaround, enabling timely PR and media decisions.
- Edited and structured media content using Photoshop to improve clarity and presentation in executive reports.
Customer Service Agent (Part-Time)
Dialog Axiata PLC
09.2020 - 03.2021
- Responded to 80+ daily customer inquiries with a 90% first-call resolution rate.
- Handled account activations, billing support, and troubleshooting for telecom services.
- Consistently met monthly KPIs for customer satisfaction, call handling time, and service accuracy.
Ticketing Executive
Blue Ocean Travels (PVT) Ltd
09.2016 - 12.2021
- Handled over 200 monthly bookings via Amadeus with
- Arranged full-service travel itineraries including flights, visa processing, hotel bookings, and local tour packages.
- Provided last-minute rebooking solutions and itinerary adjustments under tight deadlines, minimizing travel disruptions.
- Increased per-customer value by 15% through effective upselling of premium flight options and travel services.
Education
International Airline Ticketing Academy
International Airline Ticketing Academy
Sri Lanka01-2017
Diploma - Diploma in Airline Fares & E-Ticketing Reservation
International Airline Ticketing Academy
Sri Lanka 01.2015 - 01.2016
G.C.E. Ordinary Level & Advanced Level (O/L & A/L) -
Al-Azhar Central College
01.2012 - 01.2015
Skills
- Travel & Reservations: Amadeus, Visa Processing, Airline Ticketing, Hotel Coordination
- Customer Experience: Complaint Handling, Relationship Building, Cross-Cultural Communication
- Media & Reporting: TV, Radio & Social Media Monitoring, Daily Reporting, Content Editing
- Technical Proficiency: Microsoft Office, Photoshop, Accurate Data Entry, Internet Research
- Core Strengths: Adaptability, Fast Learner, Team-Oriented, Detail-Focused
References
Available upon request.
Timeline
Operations Executive – Travel & Tourism
Retaj Tourism LLC
09.2024 - Current
Store In-Charge (Customer Service)
Baskin Robbins – Galadari Ice Cream
04.2023 - 08.2024
Customer Service Agent (Part-Time)
Dialog Axiata PLC
09.2020 - 03.2021
Media Tracker (Part-Time to Full-Time)
Inclusive Media Monitoring
09.2019 - 04.2023
Ticketing Executive
Blue Ocean Travels (PVT) Ltd
09.2016 - 12.2021
Diploma - Diploma in Airline Fares & E-Ticketing Reservation
International Airline Ticketing Academy
01.2015 - 01.2016
G.C.E. Ordinary Level & Advanced Level (O/L & A/L) -
Al-Azhar Central College
01.2012 - 01.2015
International Airline Ticketing Academy
International Airline Ticketing Academy
Similar Profiles
Meraj AnsariMeraj Ansari
PRO Public Relation Officer at PINOY TOURISM LLC & TABEER TOURISM LLCPRO Public Relation Officer at PINOY TOURISM LLC & TABEER TOURISM LLC
Rasheed SundeedRasheed Sundeed
Marketing supervisor at Saudi Heart association - Konoz Retaj TradingMarketing supervisor at Saudi Heart association - Konoz Retaj Trading
ZOMAIRA PUAZOMAIRA PUA
Secretary Cum Sales Coordinator at Retaj Al Rayyan HotelSecretary Cum Sales Coordinator at Retaj Al Rayyan Hotel
Punita GuptaPunita Gupta
Account Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental CompanyAccount Manager/ Client Relations Executive- Business Development at Damac- Staycae Vacations Home: Short Term Rental Company
Sanjay KumarSanjay Kumar
Sales Manager – Commercial at dnata CargoSales Manager – Commercial at dnata Cargo