Mohamed Saladin Awwad
Dubai,UAE
Summary
With 10 years of experience in anti-money laundering and banking sector. Proven track record of successful importation of AML systems, performing financial crime investigations and providing compliance support.
experience in providing customer services. Expertise in strategic lead generation. Effective listening enterprise sales strategy. Creative marketing. Satisfied clients and building a network of referrals to increase sales.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Personal banking advisor & Sales Officer
Emirates Islamic bank
Dubai, UAE
08.2014 - 06.2025
- Providing the best customer service to all customers.
- Oversee sales pipeline management and ensure proper planning fulfilment to drive sales revenues.
- Proactively identify and work closely with the sales team to inspect sales process quality and priorities opportunities for improvement.
- Validates and verifies all documentation submitted by the customers, prior to processing a sale to ensure compliance with the policy.
- To achieve the assigned sales target of personal finance and credit card and auto finance through new and existing customers by exploring and creating business opportunities to ensure high level of sales.
- COMPLIANCE COORDINATOR & (KYC - Analyst)
- Policy Development: Create, implement, and maintain compliance policies and procedures that align with legal and regulatory requirements.
- Risk Assessment: Conduct regular risk assessments and compliance audits to identify vulnerabilities and ensure program effectiveness.
- Monitoring and Reporting: Track compliance metrics, manage reporting channels for compliance issues, and oversee whistleblowing hotlines.
- Provide Strong analytical abilities to assess compliance risks and develop effective strategies.
- Develop and implement an effective legal compliance program.
- Draft and revise company policies.
- Proactively audit processes, practices and documents to identify weaknesses.
- Evaluate business activities (e.g. investments) to assess compliance risk.
- Collaborate with external auditors and HR when needed.
- Set plans to manage a crisis or compliance violation.
- Address employee concerns or questions on legal compliance.
- Keep abreast of internal standards and business goals.
- Performed details of customer data to identify and mitigate money laundering activities.
- Coordinated with other department to ensure AML compliance standards were met.
- Developed procedures to monitor and detect suspicious activity using data analysis.
- Knowledge of local and relevant international AML laws and regulations.
- Strong investigation skills and understanding of financial transactions with AML investigations.
- Support senior compliance officer in preparing regulatory reports, enhancing the accuracy of filling
Customer service
Daman insurance
Abu Dhabi
08.2012 - 08.2014
- Providing the best customer service to the branch customers.
- Achieving sales targets.
- Ensure all customer documents and details are correctly updated.
- Being motivated and active to cross Management’s expectations.
Customer service
Institute of applied technology
Abu Dhabi
09.2011 - 08.2012
- Coordinates with customers to provide various products and facilities and provides information on all required.
- Monitors all customer queries and ensure timely response to all issues.
- Adheres to service level targets and coordinates with other departments to meet client service expectations.
Education
Institute of applied technology
09.2011 - 08.2012
Private banking
Eibfs institute
Introduction to Islamic banking
Eibfs institute
Fatca &Crs
Eibfs institute
Customer relationship management retail
Eibfs institute
Money laundering &terrorist financing
GEN
Anti-bribery and corruption
Eibfs institute
Critical thinking
Eibfs institute
Skills
- MS
- Powerpoint
- Excel
- Word
- Team work
- Marketing and sales
- Active listening
- Organization
- Communication
- Problem solving
- Customer service
- Self‑motivated
Languages
Arabic
Fluent
English
Advanced
Personal Information
- Date of birth: 04/20/83
- Gender: Male
- Nationality: Egyptian
- Marital status: Married
- Place of birth: Egypt
Custom
- Learning new language
- Courses
- Get more training
Timeline
Personal banking advisor & Sales Officer
Emirates Islamic bank
08.2014 - 06.2025
Customer service
Daman insurance
08.2012 - 08.2014
Customer service
Institute of applied technology
09.2011 - 08.2012
Institute of applied technology
09.2011 - 08.2012
Private banking
Eibfs institute
Introduction to Islamic banking
Eibfs institute
Fatca &Crs
Eibfs institute
Customer relationship management retail
Eibfs institute
Money laundering &terrorist financing
GEN
Anti-bribery and corruption
Eibfs institute
Critical thinking
Eibfs institute
Similar Profiles
AHMED FARIDAHMED FARID
Regional Sales Manager at Emirates NBD/Emirates Islamic BankRegional Sales Manager at Emirates NBD/Emirates Islamic Bank
MAJDI IYAD ANABOUSIMAJDI IYAD ANABOUSI
Sales representative at Innovation Group (EMIRATES ISLAMIC BANK)Sales representative at Innovation Group (EMIRATES ISLAMIC BANK)
Israa ElsayedIsraa Elsayed
Financial Relationship associate at Emirates Islamic bankFinancial Relationship associate at Emirates Islamic bank
Mohammad Saeed AbdullahMohammad Saeed Abdullah
Business Banking, Assistant Relationship Manager at Emirates Islamic Bank PJSBusiness Banking, Assistant Relationship Manager at Emirates Islamic Bank PJS
Kamil SplinterKamil Splinter
Operations Manager at Emirates Flight CateringOperations Manager at Emirates Flight Catering