Mohamed Salah
Operations Manager
Dubai,Dubai
Summary
Diligent Operations Manager bringing 21 years of experience in operations, production management, organizational development and team building. Proficient in planning, coordinating and executing successful travel production strategies. Adept at improving operational stability, efficiency and profitability.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Operations Manager
NBH Travel and Tourism LLC
Dubai
07.2018 - Current
- Manage all agents requests by responding to agent in shortly & timely manner.
- Maintain trustworthy relationships with travel agencies and vendors.
- Maintain relationships with key designated agents in order to build a solid sales strategy for growth.
- Problem solving, resolve all complaints without delay, to the satisfaction of both the agent and passengers.
- If necessary, liaise with Inside Sales, Customer Services Dept and Head of Inside Sales.
- Ensure required monthly reporting of all accounts, sales activity etc is always completed accurately.
- Work with the Marketing Department to develop and report on the effectiveness of sales & marketing campaigns.
- Working with the Head of Sales to set annual budgeting targets.
- Manage & participate in all travel expos & travel shows as requested by Head Management.
- Work with the finance team to manage accounts P&Ls ensuring costs are recorded accurately, and come in at or below budget/forecast.
- Negotiate suppliers contracts which delivers the best return for the business.
Leisure Manager
Egyliere Travel, Cairo Office
01.2015 - 06.2018
- Develop strategic policies and programs for leisure travel.
- Handle and oversee all travel arrangements (air, lodgings etc.) and operations.
- Manage relationships with travel agencies and vendors.
- Negotiate contracts or rates with travel service providers.
- Provide advice on travel documents, insurance, import/export regulations etc.
- Handle credit card programs and charges.
- Process T&E reports and handle reimbursements.
- Ensure compliance in all aspects of travel procedures.
- Drive continuous improvement of travel programs.
Manager of Customer Care & Operations for British Market Employer, Sharm Branch
Meeting Point Egypt
01.2013 - 11.2015
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Keeping accurate records of discussions or correspondence with customers.
- Maintains financial accounts by processing customer adjustments.
- Prepares product or service reports by collecting and analyzing customer information.
- Liaising with the insurance company should the claims to be submitted through the insurer.
- Training staff to deliver a high standard of customer service.
Key Account Manager, Sharm Branch
Meeting Point Egypt
01.2011 - 05.2013
- Process incoming e-mail reservations and amendments in a correct and timely manner.
- Handle client or agent queries while in resort.
- Establish and maintain effective working relationships with co-workers, clients and suppliers.
- Visiting resorts, hotels and restaurants to evaluate the quality of each facility.
- Airport assistance, transfer planning and yield management of the beds including last minute sales offers.
- Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
Account Manager (Tour Operator)
Emeco Travel
01.2007 - 09.2011
- Organize individuals or groups of holiday makers on package tours to a wide variety.
- Converse with agent to determine destination, mode of transportation, travel dates, financial considerations and accommodations required.
- Compute cost of travel and accommodations, liaising with hotels, companies and clients.
- Handling bookings received, and forecasting number of holidays sold, making adjustments as necessary.
- Development of domestic and international packages by visiting destinations and suggesting interesting travel routes or places of interest.
- Exploring and identifying new business opportunities in a competitive and rapidly changing industry.
- Organizing the issuing of tickets to customers, and invoicing, either directly or via travel agents.
- Book transportation and hotel reservations using computer terminal or telephone.
Reservation Coordinator
Emeco Travel
01.2004 - 04.2007
- Process incoming e-mail reservations and amendments in a correct and timely manner.
- Checking of the hotel invoices & sending it to the tour operators.
- Airport assistance, transfer planning and yield management of the beds including last minute sales offers.
Field Coordinator (Tour Leader)
Emeco Travel
01.2000 - 10.2003
- Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points.
- Checking tickets and other relevant documents, seat allocations and any special requirements.
- Helping clients’ check-in and settle into their accommodation.
- Communicating a range of information on itineraries, destinations and culture.
- Informing the clients of arrival and departure times at each destination on the itinerary.
- Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
- Dealing with emergencies, such as helping a client who is ill.
- Advising about facilities, such as sights, restaurants and shops at each destination.
- Training, upgrading and supervising the performance of the new staff.
Education
B.Sc. - Tourism & Hotels, Tourism
Helwan University
Skills
Cost reduction strategies
Superb time management skills
Staff Management
Cost reduction and containment
Contract Management
P&L Management
Timeline
Operations Manager
NBH Travel and Tourism LLC
07.2018 - Current
Leisure Manager
Egyliere Travel, Cairo Office
01.2015 - 06.2018
Manager of Customer Care & Operations for British Market Employer, Sharm Branch
Meeting Point Egypt
01.2013 - 11.2015
Key Account Manager, Sharm Branch
Meeting Point Egypt
01.2011 - 05.2013
Account Manager (Tour Operator)
Emeco Travel
01.2007 - 09.2011
Reservation Coordinator
Emeco Travel
01.2004 - 04.2007
Field Coordinator (Tour Leader)
Emeco Travel
01.2000 - 10.2003
B.Sc. - Tourism & Hotels, Tourism
Helwan University