Overview
Work history
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Mohamed Salah

Cairo,Egypt

Overview

1
1
Certification

Work history

Customer service representative (Training)

Tabby
Cairo, Egypt
2025.10 - 2025.11
  • Managed customer inquiries across chat, email, and phone channels, ensuring timely and effective resolution
  • Supported customers with account, payment, and transaction-related issues
    Delivered high-quality service by applying clear communication and strong problem-solving skills
  • Escalated complex or unresolved cases to relevant internal teams
  • Accurately recorded customer interactions and case details using CRM systems

Education

Bachelor of Arts - Law

Faculty of Law (English section) - Zagazig University
Zagazig
02.2022

Skills

  • Legal drafting
  • CRM Software proficiency
  • Microsoft Office proficiency
  • Customer Service
  • Resilience in pressure situations
  • Typing speed
  • Data entry accuracy

Languages

English
Upper intermediate
B2

Certification

Basic Legal Drafting in Arabic & English I
The American University in Cairo (AUC), August 2017 – October 2017

Additional Information

Military Service

Served at the Armed Forces Officers Affairs Department, successfully completing mandatory military service in September 2023 with an Excellent Conduct rating.

Timeline

Customer service representative (Training)

Tabby
2025.10 - 2025.11

Bachelor of Arts - Law

Faculty of Law (English section) - Zagazig University
Mohamed Salah