Mohamed Salah Abdel Aziz

Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.

Registered patients by obtaining necessary and accurate financial and demographic information.

Provided excellent customer service to patients and their families.

Created new patient charts to include personal and insurance information and reason for visit.

Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration.

Resolved patient billing issues and collected payments.

Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.

• Iam working now in NMC khalifa Royal hospital as a customer service executive/ patient coordinator from 1 year and its about greeting the patients and registering them and checking the eligibility for their insurance , making appointments , getting the approvals for surgery i work for Emergency department and pediatric and its the most hard work in any hospital and also its not about the registration for the patient its about handling the bills and cash and special approvals if its needed and also 999 cases .

• Customer service\ Sales Etisalat Telecommunications Serving the customers by providing products and service information and resolving problems and and making sales support for all products which is available , and this job also have big part from the administration tasks like making daily reports attendance ,scheduling ,replying for the Emails ,check the stock and counting and how to make upselling, cross selling

• Patient Administration customer services for Ministry of Health Of Qatar
• This is the first time I worked as customer services and Receptionists for government organization which is the Ministry of Health of Qatar and my work was about receiving the customers calls to make the appointments for the in the hospital in all Qatar and also solve any issues they are facing with the doctors or the hospitals as well and this give me big experience in the medical field to know the specifics department in the hospitals.

• Raya Retails
• one of the biggest retails in Egyptian market for every thing electronic, I worked for this company for 4 years from sales representative till team leader it was the biggest experience for me in the sales/ customer services field ever.

• Call center Raya contact center-Etisalat
• This is my first job in this field after finishing my military duty it was a simple and easy job comparing with the others but I get very big experience in handling the customers ,know how to deal with them and it was all about the customer services .