Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Mohamed Salah Eldin

Dubai

Summary

Seeking an interesting and challenging position of Area Operation Manager where I will be able to apply my skills, efforts and sincerity. To work in a professional environment where my skills, knowledge, expertise and experience could be fully utilized to bring a strong track record of success with similar industries, use my full connection to the marketplace & understand the latest trend and best practices. Also, to build the tools to shield the business owner from difficult situation To manage, lead and support an area team, and to deliver against the key business indicators as laid out in the Annual Operating Plan and measured against Balance Scorecard targets in the 4 main areas: Customer & Internal Process & People and Financial .

Overview

13
13
years of professional experience

Work History

Area Operations Manager

Americana - Hardee's
01.2020 - Current
  • Traveled to over 12 locations per week to manage each store and perform reviews of individual managers and employees.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Developed processes to save on costs and prevent losses.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Suggested corrective services to handle customer complaints.
  • Devised processes to boost long-term business success and increase profit levels.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Tracked and analyzed profitability and key metrics of Restaurants to improve overall profitability
  • Helped plan marketing strategies.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Managed 250 team members across 12 Restaurant resulting in approximate 3 million Dirhams increase in annual revenue Vs Budget
  • Diminished cost of business operation by 2.5% while boosting sales by 5%.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new restaurants
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Managed, trained and motivated restaurants managers and Team members to continuously improve knowledge and abilities in QSR.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall labor costs.
  • Developed and launched loss-prevention program, reducing maintenance cost by 1%.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed daily operations of QSR restaurants, orchestrating forward-thinking strategies to accomplish profit and expansion goals.

Restaurant General Manager

Americana - Hardee's
01.2016 - 01.2020
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Maintained facility and grounds to present positive image.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Verified accurate records and sufficient supplies by conducting daily, weekly & monthly inventories of food, beverages, glassware and other materials.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Carefully interviewed, selected, trained and supervised staff.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Led and directed team members on effective methods, operations and procedures.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Achieved highest employee retention rate in region.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Assistant Restaurant Manager

Americana - Hardee's
01.2014 - 01.2016
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Shift Supervisor

Americana - Hardee's
01.2012 - 01.2014

Shift Supervisor

First Food Company - Burger King
01.2010 - 01.2012

Education

Personal Skills Diploma -

Winning Egypt
Egypt
04.2006

ICDL Certificate Qualification Program -

Aramex
Egypt
02.2006

Bachelor of Commerce - Commerce

The High Institute Of Commerce & Management
Egypt
06.2005

Skills

Organized

Attention to details

Time Management

Planning Skills

Negotiation Skills

Sales Forecast

Budgeting Skills

Computer skills

Problems Solving Skills

Customer Mania

Communication

Reward & recognition

Creativity

Organizational Impact

Teamwork

Leading and managing People & work

Coaching & Feedback

Business & Analytical Thinking

Work under pressure

Decision Making

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Area Operations Manager

Americana - Hardee's
01.2020 - Current

Restaurant General Manager

Americana - Hardee's
01.2016 - 01.2020

Assistant Restaurant Manager

Americana - Hardee's
01.2014 - 01.2016

Shift Supervisor

Americana - Hardee's
01.2012 - 01.2014

Shift Supervisor

First Food Company - Burger King
01.2010 - 01.2012

Personal Skills Diploma -

Winning Egypt

ICDL Certificate Qualification Program -

Aramex

Bachelor of Commerce - Commerce

The High Institute Of Commerce & Management

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Mohamed Salah Eldin