Dynamic professional specializing in customer service and strategic management. Demonstrated success in B2B sales and account management, leveraging Salesforce and business intelligence tools. Proficient in project management software to enhance sales processes and promote teamwork. Committed to utilizing sales expertise to accelerate business growth and innovation.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business development executive
LULU INTERNATIONAL EXCHANGE
Abu Dhabi, UAE
10.2024 - Current
Identified potential clients for business expansion opportunities.
Drove process improvements enhancing team productivity and efficiency.
Streamlined communications internally and externally, improving overall workflow processes.
Led cross-functional teams to deliver on key business initiatives.
Worked collaboratively with marketing department to create impactful promotional materials for client pitches.
Analyzed competitor activities providing insights into market dynamics and positioning strategies.
Developed new business relationships by networking with industry professionals.
Trained junior staff members on essential sales techniques, boosting overall team performance.
Trained new staff to efficiently manage sales pipeline.
Updated business plans to reflect emerging trends and projections.
Assistant branch supervisor
LULU INTERNATIONAL EXCHANGE LLC
Abu Dhabi
11.2018 - 10.2024
Communicating with clients to understand their needs and offer solutions to their problems.
Creating positive, long-lasting relationships with current and potential clients.
Having in-depth knowledge of business products and introducing value-added services to satisfy customer needs.
Adoption and innovation of solutions to enhance business growth.
Researching on current business trends and identifying new opportunities.
Attracting new clients by innovating and overseeing sales process for business.
Working with senior team members to identify and manage company risk that might prevent growth.
Identifying and researching opportunities that come up in new and existing markets.
Attended customers inquiries on foreign exchange rate, remittances, bill payments, credit card payment, promotions, and other services.
Be available to open and close branch.
Receive foreign currency from authorized person.
Purchase and sell foreign currency.
Complying with AML policy and procedure.
Public Relation Officer
OSCARS TRAVELS
Ras Khaimah
01.2018 - 10.2018
Develop PR campaigns and media relations strategies!
Collaborate with internal teams (e.g., marketing) and maintain open communication with senior management.
Edit and update promotional material and publications (brochures, videos, social media posts etc.)
Seek opportunities for partnerships, sponsorships, and advertising.
Provide a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
Education
Bachelor of Science - Business Administration
Brilliance College
01.2015 - 01.2018
Higher Secondary - undefined
New Indian School
01.2013 - 01.2015
Skills
Excellent customer service skills
Expert knowledge of company and relevant market
Management experience
Analytical thinking
Strategic thinking
Excellent communication skills
Interpersonal skills
Ability to obtain and process information
Effective listener
Efficient networking
Familiarity with b2b sales
Sales acumen
Project management software familiarity
Salesforce automation tools
Sales funnel management
Business intelligence tools
Collaborative leadership
Salesforce
Account management
Product development
Windows (DOS, 98, 2000, XP, VISTA, 7, 8)
Microsoft Office (MS Word, MS Excel & Power Point)