Mohamed Samir
Sr. Business Operations Specialist || Sr. Sales Operations Specialist
Dubai
Summary
Experienced professional with 7+ years in Sales Ops, Business Ops, and tech. Specialized as a Senior Sales and Business Operations Specialist. Led initiatives for over 2 years to optimize Sales Processes and enhance Strategies in Cloud Marketplaces (AWS & Azure). Expert at streamlining sales operations processes and improving forecasting accuracy. Skilled in translating complex data into actionable insights. Detail-oriented team player with strong organizational skills, reinforced by deep understanding of technology's role in business.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
9
9
Certificates
2
2
Languages
Work History
Sr. Business and Sales Operations Specialist, MMEA
Trend Micro
Dubai
01.2024 - Current
- Managing sales processes, analyzing data, implementing strategies for decision-making.
- Developed CRM system, improving forecasting accuracy, yielding 15% forecast accuracy YoY% improvement.
- Shifted Business to Cloud Marketplaces, resulting in 67% revenue increase YoY% through Private Offering.
- Developing sales forecasting models to improve inventory management.
- Collaborating cross-functionally to achieve shared sales objectives.
- Implementing territory realignment plans for resource optimization.
- Instructing field sales on CRM usage for customer relationships.
- Reviewing sales quotes for accuracy, pricing alignment, profitability.
- Providing ongoing training & support for improvement.
- Administering sales incentives, commissions, and bonuses accurately.
- Creating comprehensive reports on sales performance metrics for senior leadership review, enabling informed decision-making processes.
Sales Operations Specialist
Trend Micro MMEA
Dubai
01.2022 - 12.2023
- Conducted regular sales reviews, optimizing conversion rates, and improving forecast accuracy.
- Implemented strategies resulting in 10% improvement in forecast accuracy year over year.
- Submitted reports for informed decision-making to senior management.
- Informed sales team on forecasting and territory management data.
- Implemented daily procedures for store cleanliness and organization.
Systems Engineer
Trend Micro
Singapore (Remote)
07.2020 - 12.2021
- Established cloud workshops across Southeast Asia, educating on cloud solutions and maximizing investments.
- Managed ACE program, achieving 90% collaboration rate, resulting in 70% program impact increase at CLOUDSEC 2020 workshops.
Systems Engineer
Trend Micro
Singapore
01.2020 - 07.2020
- Served as subject matter expert on cloud security, staying updated on latest threats, vulnerabilities, and best practices.
- Held 25+ GCC training sessions for SG Government Agencies, educating on cybersecurity, fostering relationships.
Systems Engineer
Trend Micro
Singapore (Remote)
04.2019 - 12.2019
- Designed customized security solutions utilizing company's cybersecurity products to safeguard cloud assets.
- Led technical demos and crafted Runbook Documentation with +50 procedures for security infrastructure management.
Systems Engineer
Trend Micro
Dubai
01.2019 - 04.2019
- Collaborated with customers to assess their security requirements, compliance needs, and existing infrastructure within cloud environments.
- Assisted 5 sales team members with lead qualification, technical inquiries, and proposals for securing customers' cloud environments.
Customer Support Manager
Trend Micro
Cairo
08.2018 - 12.2018
- Enhanced support for +10 customers, improving resolutions & experience.
- Developed tailored support for key clients, securing lasting partnerships.
Cloud Engineer
Cloudnexa
Cairo
05.2017 - 05.2018
- Led 6-cloud engineer team, defining processes.
- Provided technical leadership, guided teams, and defined processes.
Trainee
CPITS at Trend Micro
Cairo
03.2017 - 04.2017
- Joined CPITS to address Cyber Security & Cloud skills gap.
- Completed 10-week program, earning 3 industry-recognized certificates
Technical Support Engineer
WE (TE Data)
Cairo
12.2016 - 03.2017
- Managed multiple support cases with over 90% closure rate.
- Guided remote clients on hardware and software transparently.
Education
Bachelor of Science in Electronics and Electrical Communications Engineering - undefined
Cairo University
01.2011 - 04.2016
High School - undefined
Holy Family School
Helwan, Cairo 01.2008 - 04.2011
Skills
CRM Management
undefinedCertification
Salesforce Sales Operations Professional Certificate
Work Projects
- Aug 2020, APN Customer Engagements Program (ACE Program) – SEA Region
- Jan 2020, Trend Micro Cloud Hands-On Labs – SEA Region
- Jan 2020, Singapore Government Commercial Cloud Projects
Volunteering
Volunteered as a Teaching Assistant for AWS Cloud Computing Concepts Labs at Egypt-Japan University of Science and Technology (E-JUST).
Timeline
Salesforce Sales Operations Professional Certificate
04-2024
Sr. Business and Sales Operations Specialist, MMEA
Trend Micro
01.2024 - Current
Microsoft Certified: Power BI Data Analyst Associate
01-2023
Sales Operations Specialist
Trend Micro MMEA
01.2022 - 12.2023
AWS Certified Security – Specialty (SCS-C01)
06-2021
Systems Engineer
Trend Micro
07.2020 - 12.2021
Microsoft Azure Architect Design (AZ-301)
05-2020
Microsoft Azure Architect Technologies (AZ-300)
05-2020
Microsoft Azure Fundamentals (AZ-900)
04-2020
Systems Engineer
Trend Micro
01.2020 - 07.2020
AWS Certified Cloud Practitioner– Foundational (CLF-C01)
10-2019
Systems Engineer
Trend Micro
04.2019 - 12.2019
Systems Engineer
Trend Micro
01.2019 - 04.2019
Customer Support Manager
Trend Micro
08.2018 - 12.2018
AWS Certified SysOps Administrator – Associate (SOA-C02)
10-2017
AWS Certified Solutions Architect – Associate (SAA-C02)
08-2017
Cloud Engineer
Cloudnexa
05.2017 - 05.2018
Trainee
CPITS at Trend Micro
03.2017 - 04.2017
Technical Support Engineer
WE (TE Data)
12.2016 - 03.2017
Bachelor of Science in Electronics and Electrical Communications Engineering - undefined
Cairo University
01.2011 - 04.2016
High School - undefined
Holy Family School
01.2008 - 04.2011
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