Mohamed Sayed Khodary
Dubai
Summary
Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Fawry egypt
cairo
02.2021 - 08.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Sales Consultant
Al Jaber optical
dubai
09.2019 - 10.2020
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Exceeded customer requirements with accurate and deliverable solutions.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Evaluated clients' needs and created plan of action to provide solutions.
Senior Sales Advisor
Axiom telecom
dubai
09.2017 - 09.2019
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Retail Sales Advisor
Axiom telecom
dubai
08.2015 - 09.2017
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
Sales Agent
Delta communication and trading
ismailia
06.2011 - 03.2014
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Call Center Representative
AXA
cairo
01.2009 - 02.2011
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
Education
Bachelor of Accountancy - Accounting
Faculty of Commerce
Suze Canal University,egypt 09.2004 - 06.2008
Skills
Inbound and outbound calling
Timeline
Customer Service Officer
Fawry egypt
02.2021 - 08.2022
Senior Sales Consultant
Al Jaber optical
09.2019 - 10.2020
Senior Sales Advisor
Axiom telecom
09.2017 - 09.2019
Retail Sales Advisor
Axiom telecom
08.2015 - 09.2017
Sales Agent
Delta communication and trading
06.2011 - 03.2014
Call Center Representative
AXA
01.2009 - 02.2011
Bachelor of Accountancy - Accounting
Faculty of Commerce
09.2004 - 06.2008
Similar Profiles
Nourhan KhalafNourhan Khalaf
Intern at Fawry, EgyptIntern at Fawry, Egypt
Bassam AtefBassam Atef
Sales Executive at Fawry For Banking Technology and Electronic PaymenSales Executive at Fawry For Banking Technology and Electronic Paymen
Mahmoud Hamdy Salem AttiaMahmoud Hamdy Salem Attia
Branch Manager at Fawry PlusBranch Manager at Fawry Plus