Mohamed Sayed Khodary
Dubai
Summary
Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Fawry egypt
cairo
2021.02 - 2022.08
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Sales Consultant
Al Jaber optical
dubai
2019.09 - 2020.10
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Exceeded customer requirements with accurate and deliverable solutions.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Evaluated clients' needs and created plan of action to provide solutions.
Senior Sales Advisor
Axiom telecom
dubai
2017.09 - 2019.09
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Retail Sales Advisor
Axiom telecom
dubai
2015.08 - 2017.09
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
Sales Agent
Delta communication and trading
ismailia
2011.06 - 2014.03
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Call Center Representative
AXA
cairo
2009.01 - 2011.02
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
Education
Bachelor of Accountancy - Accounting
Faculty of Commerce
Suze Canal University,egypt 2004.09 - 2008.06
Skills
Inbound and outbound calling
Timeline
Customer Service Officer
Fawry egypt
2021.02 - 2022.08
Senior Sales Consultant
Al Jaber optical
2019.09 - 2020.10
Senior Sales Advisor
Axiom telecom
2017.09 - 2019.09
Retail Sales Advisor
Axiom telecom
2015.08 - 2017.09
Sales Agent
Delta communication and trading
2011.06 - 2014.03
Call Center Representative
AXA
2009.01 - 2011.02
Bachelor of Accountancy - Accounting
Faculty of Commerce
2004.09 - 2008.06
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