MOHAMED SEWILAM

As a Maintenance Engineer, I led a skilled team of technicians in the automotive industry, overseeing daily operations and ensuring efficient maintenance processes for King Long buses and multi-brand vehicles. My responsibilities included:

• Coordinating technician schedules, task assignments, and workflow efficiency using tracking systems.
• Ensuring timely, high-quality vehicle maintenance and optimizing team performance.
• Managing customer inquiries and coordinating vehicle collection after maintenance.
• Enforcing workplace safety standards and implementing risk mitigation strategies.
• Handling warranty claims by liaising with dealerships for timely resolution.

• Responsible for the maintenance and repair of heavy trucks, leading a team of technicians to ensure efficient operations.
• Managed the procurement of spare parts to maintain high-quality materials for repairs.
• Supervised drivers and coordinated post-maintenance vehicle transportation.
• Enforced safety standards to maintain a secure workshop environment.

As a Service Advisor, I provided excellent customer service as a liaison between customers and the service department. My responsibilities included:

• Assessing customer needs, offering personalized service recommendations, and managing service orders.
• Scheduling appointments, coordinating with technicians, and providing clear estimates and timelines.
• Maintaining accurate records, managing feedback, and fostering repeat business.
• Updating customers on service progress, resolving inquiries, and ensuring satisfaction

• Responsible for the maintenance and repair of military armored vehicles in the main workshops for UN operations, ensuring high standards of performance and safety.
• Tasks included diagnosing mechanical issues, conducting routine maintenance, and overseeing repairs to ensure vehicles were fully operational and mission-ready.