MOHAMED SHAFEEQ JAKKEERI

Lead daily cinema operations ensuring exceptional guest experiences.

Supervise and motivate front-line teams to achieve operational and sales targets.

Coordinated major events, movie premieres, and peak trading periods while maintaining excellent service standards.

Supported business planning and execution during peak trading periods and major movie releases to ensure optimal guest experiences.

Resolve guest concerns while maintaining high customer satisfaction.

Investigated customer complaints and implemented corrective actions, enhancing guest satisfaction and loyalty.

Monitor KPIs, productivity, labour efficiency, and service standards to enhance operational performance.

Ensure compliance with food safety, health & safety, and company operating procedures.

Manage stock control, inventory audits, and cost optimization.

Coach and develop team members through continuous feedback and training.

Coordinate with internal departments and external stakeholders for smooth operations.

Collaborated with mall management, contractors, and internal departments to ensure seamless operations.

• Reported suspicious activities and persons to law enforcement for appropriate incident management.
• Delivered emergency procedures and liaised with police, firefighters and medical staff.
• Compiled detailed reports on property damage, theft, unauthorised persons, and unusual incidents to aid in incident management.
• Warned offenders about rule infractions and violations, evicting violators from premises.
• Coordinated team responsibilities and improved communication using two-way radio system.
• Inspected fire escapes, extinguishers and emergency lighting systems.
• Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
• Covered evening and weekend shifts to meet company goals.